SchoolGrid
Freelance Software Trainer (Peterborough)
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Freelance Software Trainer (Peterborough)
You are a proud part of an industry-changing EdTech team. We're looking for Freelance Software Trainers to join our expanding team, helping us achieve our shared goals in making education brilliant.
About SchoolGrid
SchoolGrid provides trusted software solutions to primary and secondary schools, catering providers, and local authorities across the UK. With deep expertise in school catering technology, we’re committed to building long-term partnerships and delivering on-the-ground solutions that work in real-world environments. Our rapid growth means we’re actively expanding our team of Freelance Software Trainers to ensure top-tier on-site support and training for our loyal clients.
The Role
This role is about setting clients up for success from day one. You’ll be the face of SchoolGrid at schools, delivering hands-on training and efficient support. You’ll be responsible for both technical setup and client relations, establishing SchoolGrid as a trusted partner.
You will:
- Thoroughly train us (via coaching, mentorship, and structured study materials) before guiding you through live environments. You’ll get extensive shadowing and training with our experienced staff, ensuring you build the knowledge and confidence to provide world-class on-site support.
Key Responsibilities
- Training & Support
- Visit client sites to train new or existing staff on SchoolGrid’s comprehensive platform
- Ensure smooth user adoption and understanding of the system
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Technical Installation
- Conduct pre-installation site visits
- Set up and configure SchoolGrid computer terminals efficiently and effectively
- Complete site installations to the exact specifications provided by our team
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Client Relations & Professional Representation
- Act as the first point of professional contact for all client interactions
- Build strong, trusting relationships with school leadership and catering staff
- Foster a culture of transparent and rewarding client success
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Compliance & Safety
- Adhere to all school protocols and safeguarding guidelines
- Maintain the highest standards of confidentiality and data protection
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Industry Standards & Longevity
- Promote customer retention and ongoing value creation through exemplary service
- Reliable attendance and punctuality are essential components of this role
Requirements
To thrive in this role, you need:
- Prior experience in client-facing training, whether or not it's related to software
- Proven ability to effectively onboard or train users on products, systems, or processes
- Success stories where you effectively:
- Guided users through learning curves
- Demonstrated a system or process with clarity and confidence
Essential Skills & Compliance
- Communication:
- Outstanding written and verbal skills, with the ability to calmly and confidently communicate complex information
- Mindset:
- Analytical, methodical approach
- Problem-solving aptitude and keen attention to detail
- Empathy & Patience:
- Genuine commitment to client success
- Ability to adapt your teaching methods to cater to diverse skill levels and backgrounds
- Collaboration:
- Thrives in a fast-paced, collaborative environment
- School Representation:
- Maintains a professional and polished appearance—we'll supply a brand polo shirt
- Disclosure:
- DBS clearance is mandatory (or a commitment to obtaining one)
- Mobility & Efficiency:
- Ability to travel locally within your area
- Readiness to travel more widely when required by SchoolGrid’s needs
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What We Offer
Being part of SchoolGrid means:
Flexibility
- Autonomy over your schedule, making this a perfect choice for freelancers seeking flexible work
Competitive Remuneration & Cost Coverage
- Expense cover for travel, mileage, and additional site-related needs to support you on-site
Professional Growth
- Career opportunities within a company that is rapidly expanding and.RAW.visionary
Support & Training
- Full training and shadowing program to ensure you’re confident and capable from day one
- Continued mentorship and support throughout your career with us
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