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Freight Agent
Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group, which employs over 580,000 people globally. As a specialised division within the group, DGF consists of around 31,000 freight forwarding experts operating across more than 190 countries. In the UK alone, approximately 1,000 employees work across 15 sites.
Since 1815, DGL Global Forwarding has been the global leader in air, ocean, and rail freight. Known for expertise across diverse industries, we move everything from:
- Brown bears
- Aircraft engines
- Livesaving medicines
- Luxury cars
Beyond logistics, we partner with global giants in sports, entertainment, and fashion, helping deliver unforgettable experiences worldwide.
Our commitment lies in our people. Through the Certified International Forwarder (CIF) programme, we support career development and professional growth.
Our Values
Our operations are guided by these core principles:
- Passion – Energising ourselves and those around us.
- Entrepreneurship – Driving innovation and creativity.
- Excellence – Commitment to doing things "right, every time".
- Teamwork – Celebrating collaboration and mutual success.
As a recognisable Top Employer and Great Place to Work, we prioritise sustainability, compliance, and an inclusive culture based on:
- Respect & Results – Fair feedback and accountability.
- Diversity, Equity, Inclusion & Belonging – Fostering a culture where everyone thrives.
- Integrity & Compliance – Upholding ethical standards at all times.
Freight Agent
Role Overview
As a Freight Agent at DHL Global Forwarding, you will ensure the smooth and efficient movement of goods, acting as the pivotal link between customers, suppliers, and internal logistics teams. Core responsibilities include:
- Monitoring and administrating freight collections, deliveries, and on-road transport operations to meet company standards.
- Coordinating export linehaul planning, maintaining accurate records within systems, and ensuring compliance with internal procedures.
- Resolving customer service issues and coordinating consignment tracking internally and with external partners.
- Processing paperwork, coordination, and adherence to UK/Aviation Authority (CAA) compliance standards.
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Key Responsibilities
Operational Support
- Oversee freight collections and deliveries daily, guaranteeing adherence to quality standards.
- Coordinate on-road transport operations and liaise closely with drivers to improve efficiency.
- Key responsibility: To maintain protocol-driven administrative tasks via TMS (Transport Management System).
Customer & Supplier Interaction
- Daily customer engagement – Monitor shipments, track issues, and resolve inquiries promptly.
- Train customers on DHL systems and processes to improve service delivery.
Data & Compliance Management
- Maintain accurate consignment data within internal systems (including in-house TMS).
- Ensure compliance with DHL anti-corruption policies, case surveys, and industry regulations.
- Calculate and prepare required documentation for suppliers.
Strategic & Team Contributions
- Linehaul planning – Develop efficient routes and schedules for export shipments.
- Select third-party logistics providers to optimise service quality at competitive rates.
- Actively participate in monthly team briefings and weekly performance discussions.
- Collaborate in continuous improvement initiatives (e.g., Value Stream Mapping).
Required Skills, Experience & Knowledge
Essential
✅ Strong organisational skills – High ability to multitask and prioritise workloads. ✅ Numeracy and literacy proficiency – Ability to handle numerical data and ensure accuracy. ✅ Proficiency in MS Office Packages (Word, Excel, Outlook). ✅ Automated warehouse interaction – Basic familiarity with warehouse operations. ✅ Passion for continuous development – Willingness to upskill and contribute improvements.
Desirable
🔹 High-level management experience in logistics (preferably +1 year dedicated inside logistics office). 🔹 Understanding of Dangerous Goods regulations – Useful for Any Operator Role. 🔹 Knowledge of UK/European road freight geography – Handles logistics and delivery routes effectively. 🔹 Understanding of Health & Safety standards – For hazardous or specialised transport.
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Soft Skills
- Sharp analytical ability – Anticipating risks and identifying solutions.
- Customer-focused attitude, with empathy and professionalism.
- Self-motivated and self-thinking – Adapt quickly to change.
Benefits & Perks
| Competitive Benefits | Supportive Environment | Wellness & Flexibility |
|---|---|---|
| Competitive salary | Leadership training | Generous holiday entitlement (HBLS) |
| UK pension scheme including life assurance | High encourages wellbeing culture | |
| Professional employee support and coaching | Lifecycle support throughout career progression | |
| Access to the Profit Share Scheme | ||
| Huge discounts including: | ||
| Retail (Marks & Spencer, etc.) | Entertainment (cinema, events) | Gym memberships & Cycle to Work scheme |
| Eye care contributions | Guaranteed transition into existing employee experience. | Occasional performance events with rewards |
Hours & Shift Pattern
- 37.5 hours per week, working Monday to Friday.
Additional Notes
-
Regulatory Requirements: CA (Civil Aviation Authority) regulated role: Requires 5-year employment history (self-provided via CV) and a Criminal Record Check for successful applicants.
-
Application Closing: Apply directly via our career portal with:
- Your CV outlining experience.
- Personal suitability for technical skillset.
- DHL’s commitment to safeguarding: Protection rules confirm consent via application.
For career opportunities, interior dispute and customer advancements:
[Apply to DHL Global Forwarding Career Portal]
Our excellence isn’t just internal innovation but constant innovation for customers on the fringe. Our mission? Deliver exceptional and exceptional value to allies ensuring human-driven & sustainable global economic mobility.
Join us today. Your contribution reinforces the legacy of Powerman. 🚛✈️🐕
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