Gemini Freight Management Limited
Freight Forwarding Apprenticeship
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About the Role
We are looking for a Freight Forwarding Apprentice to join our operations team. If you enjoy problem-solving, like the idea of working in a fast-paced environment, and are keen to build a career in freight, this could be the role for you - no previous experience needed, as full training is provided. At Gemini Freight, we believe that good logistics management goes hand-in-hand with superior customer service. You'll be actively involved from the outset - coordinating with overseas partners, managing shipment details, and helping keep things on track when timelines are tight. Your primary focus will be sea freight to and from Turkey and the UK, complemented by exposure to shipments across China, Southeast Asia, the Indian Subcontinent, the Middle East, and the USA. As your knowledge grows, so will your responsibilities — and with them, your value to both the team and our clients.
Key Responsibilities
- Handling client enquiries and offering tailored solutions and services with competitive pricing.
- Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Providing clients with real-time shipment status updates via online dashboards, portals, or email—based on the client's preference.
- Obtaining, verifying, and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensuring shipments are fully released by Customs, port authorities, and carriers together with correct bill of lading releases.
- Issuing invoices as per agreed terms and ensuring timely payments before delivery.
- Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
- Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
- Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
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What You’ll Bring to the Team
Essential:
- A strong commitment to delivering excellent customer service, with the ability to anticipate and address client needs.
- Ability to work independently and be initiative-driven.
- Ability to manage workload and meet deadlines.
- Excellent interpersonal and communication skills.
- High attention to detail and accuracy.
- Proficiency in IT skills (Word, Outlook, Excel).
- Strong command of the English language.
Desirable:
- Any experience of dealing with people — whether through part-time work, customer service, volunteering or similar.
- Interest and familiarity with logistics, international trade, and shipping.
- Strong numeracy skills.
- Ability to conduct effective research.
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Why Join Gemini Freight Management?
- Competitive salary
- Hands-on training and support from an experienced team.
- Company pension scheme
- Enhanced Annual Leave (Service-based)
- Opportunity to be part of a fast-growing company and shape the operations strategy.
- Opportunities for professional development and career advancement
- Supportive and collaborative work environment
- Bags of freedom and autonomy to hone your skills
Who we Are
At Gemini Freight Management, we were born from a vision—to deliver logistics solutions that balance price, service, and quality seamlessly. With over 15 years of expertise in freight management and logistics consultancy, we take pride in being the go-to partner for businesses of all sizes, from food and beverages to pharmaceuticals to automotive industries. We understand the complexities of transporting goods worldwide and thrive on providing efficient, tailored solutions. Our fast-growing, passionate, and proactive team is committed to ensuring our customers’ cargo moves swiftly, safely, and effectively, so they can focus on what matters most -- growing their business.
Ready to Join the Team?
If you're ready to start your career with a growing, dynamic company that cares about both its customers and its people, we want to hear from you. Join us and take your first step into the world of logistics.
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