Aramex
Freight Operations Executive
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Purpose of the Job
Responsible for end-to-end control of shipments coming into and out of Roadfreight department. Highly focused, operational and administrative role so attention to details is essential.
Job Description
- Arrange collections with third party transport suppliers.
- Update collection and delivery status in a timely manner.
- Scanning of freight into and out of the depot.
- Log and report daily outturn reports, cross-reference any discrepancies and providing new delivery notes with amended details where applicable.
- Contact hauliers to provide quotations for special collections and deliveries, comparing suppliers to find the most cost-effective solution.
- Excel reporting to accounts team all shipments with special transport rate agreements or additional customer charges.
- Monitor and resolve transport queries by liaising between transport provider, customer and other depots.
- Ensure internal TMS is accurate and updated in a timely manner.
- Responsible for creating and issuing run sheets detailing collections and deliveries for each supplier.
- Data entry with attention to detail.
- Customer service – dealing with queries from customers, subcontractors and drivers. Assisting them via face to face, phone and email whilst ensuring satisfactory and timely resolution.
- Creating bookings on our internal system.
- Completing KPI customer reports.
- Provide spot quotes for customers when requested.
- Responsible for updating web bookings made on internal system.
- Responsible for processing EDIs received from customers.
- Monitor and scan all PODs onto internal systems, chasing any that may be outstanding from subcontractors.
- All related administrative activities in Roadfreight department.
- Working with transport and warehouse teams to ensure smooth and efficient movement of shipments through the depot.
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Job Requirements - Experience and Education
- Proficiency in Microsoft Excel, Word and Outlook.
- Highly organized and a team player.
- Deadline focused.
- Flexible, adaptable and quick to learn.
- Ability to work on own initiative.
- Excellent communication skills.
- High attention to detail.
- Must be able to work well under pressure.
- Fluent English, both written and spoken is essential.
- Possess a positive outlook, promoting constructive responses to the challenges of work.
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Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills
Financial Acumen Adaptability Communication Skills Teamwork Time Management
We offer:
Aramex Benefits Package:
- Life Assurance (available after 6 months of service) – 4x salary
- Free Flu Jab and Eye Care Voucher
- Occupational Health Services
- Monthly Employee Recognition Program
- Regular Social Activities
- Discretionary Bonus Scheme
- 25 Days Annual Leave, plus 8 Bank Holidays
- Special Shipping Rates
- Pension
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