Tate Recruitment
French Customer Service Advisor
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French Customer Services Advisor
Milton Keynes (Office Based) Temporary to Permanent
£15.14 per hour during temporary period | £30,900 on permanent contract
Hours: 8am-5pm or 9am-6pm, including every other weekend.
Join a Global Luxury Fashion Brand
Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience?
We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor, you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand.
This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand.
The Role
As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels.
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Key responsibilities include:
- Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases
- Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns
- Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking
- Resolving customer concerns with professionalism, care, and a solutions-focused approach
- Building rapport with customers and creating positive brand experiences with every interaction
- Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand
About You
We're looking for someone who:
- Is fluent in both French and English (written and spoken, to mother tongue standard)
- Has excellent communication and interpersonal skills
- Is passionate about delivering exceptional customer service
- Remains calm, professional, and proactive in a busy environment
- Enjoys problem-solving and taking ownership of customer queries
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Previous customer service experience is advantageous, but not essential.
Temporary to Permanent Opportunity
During the initial 3-month probationary period, you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay.
Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one.
The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement.
Permanent Benefits Package
- £30,900 annual salary
- Opportunity to apply for hybrid working
- Overtime opportunities
- 28 days holiday including Bank Holidays, increasing with service
- Reward and recognition vouchers
- Generous 50% employee discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee
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