Neve Jewels Group
French E-commerce Executive
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French E-commerce Executive
French Ecommerce Executive
Location: London, Hatton Garden
About Diamonds Factory
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
Role Overview
Reporting to the Global Ecommerce Manager, the Ecommerce Executive will play a key role in:
- Executing our online trading strategy
- Managing the French website
- Analysing performance to drive growth
The role involves close collaboration with marketing, merchandising, design, and DevOps teams to:
- Optimise site performance
- Enhance the customer journey
- Increase online sales
Key Responsibilities
- Website Management
- Oversee daily operations of the French e-commerce site, ensuring:
- Accurate promotions
- Product listings
- SEO
- Translations
- Oversee daily operations of the French e-commerce site, ensuring:
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Trading
- Support the online trading plan to boost revenue and conversion rates
-
Content Localisation
- Translate and adapt:
- Content
- Product descriptions
- Campaigns
- Into fluent French, ensuring:
- Accuracy in terminology and spelling
- Compliance with local standards
- Correct currency usage
- Translate and adapt:
-
Sales & Performance Tracking
- Monitor KPIs (traffic, conversion, AOV, sales, etc.)
- Prepare actionable insights using GA4 and HotJar
-
Marketing Coordination
- Partner with digital marketing teams to deliver:
- Campaigns
- SEO initiatives
- Newsletters
- Paid media tailored to the French market
- Partner with digital marketing teams to deliver:
-
Customer Journey Optimisation
- Identify and implement improvements to:
- UX
- Checkout processes
- Overall customer experience
- Identify and implement improvements to:
-
Competitor Analysis
- Benchmark competitor activity to uncover opportunities for:
- Growth
- Differentiation
- Benchmark competitor activity to uncover opportunities for:
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- Collaboration
- Partner with customer service teams to ensure a seamless experience for French-speaking customers
- Provide support for trade reviews in other regions as needed
Requirements
- Fluent in French (native level or equivalent) – written and spoken
- Fluent in English – written and spoken
- Proven experience in e-commerce management, preferably within:
- Fashion
- Jewellery
- Luxury goods
- Strong understanding of:
- French online consumer behaviour
- Digital trends
- Experience with:
- CMS
- E-commerce platforms (e.g., Shopify, Magento, or similar)
- Google Analytics
- Basic knowledge of:
- SEO
- PPC
- Digital marketing principles
- Excellent organisational skills with:
- Attention to detail
- Accuracy
- Analytical mindset with the ability to:
- Interpret data
- Drive improvements
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