Marriott Vacations Worldwide
Front Desk Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Opportunity: Guest Services Agent at Aqua Aston Hospitality
Hourly Rate: $24.74
Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Hourly Wage: $24.74
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Benefit Eligibility will vary by position
Site Specific Perks
- On-site subsidized employee parking
- Employee breakroom amenities
- Complimentary uniform dry cleaning
- Celebratory Luncheons
- Local restaurant discounts
- Discounted theme park tickets and rental cars
- Community service opportunities
Typical Responsibilities
As a Guest Services Agent, a typical day will include:
- (Night Auditor) Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
- Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
Requirements
To Become a Guest Services Agent at AAH:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Equal Opportunity Employer
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Where meaningful moments are made together.
Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves.
Great vacations are the embodiment of a life, fulfilled.
About Marriott Vacations Worldwide
Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
Join us on our journey.
FOR A LIFE FULFILLED.
Creating vacations that move you.
- 20,000+ Associates worldwide
- Vacation Ownership
- 7 Iconic Brands
- Approximately 120 Vacation Ownership Resorts
- 700,000+ Owner families
- 90%+ Guest satisfaction score
- Exchange & Third-Party Management
- More than 3,200 affiliated resorts in over 90 countries and territories
- Approximately 1.6 million exchange network members
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills