Joivy
Front-Desk Assistant - Summer 2026 | Immediate start
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Front-Desk Assistant - Summer 2026 | Immediate start
Our Group
Joivy is the first comprehensive residential platform in Europe, offering a wide range of living spaces to its users—coliving, microliving, vacation, student housing, multifamily, and coworking—alongside services for property owners and investors, including property management, asset management, and marketing strategy.
Joivy operates with:
- 400 employees
- Employees sourced from over 30 countries of origin
- An average age of 32 years old
- 21 offices across Europe
- 50 destinations served
- Operations in UK, Italy, Spain, France, Portugal, and Bulgaria
Joivy consolidates the expertise of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open, pioneering innovation within Europe’s residential market. Recent additions include:
- Joivy Renew, a brand specializing in home renovation and turnkey furniture sales, and
- Joivy Invest, a business unit focused on real estate investments.
Joivy Scotland
Joivy has built a strong reputation in Edinburgh as a premium rental management company. At the core of its operations is a commitment to delivering hospitality-focused property management.
Current portfolio:
- OVER 160 homes for individual owners
- 60 properties managed for B2B clients
- Several apartment hotels
- Long-leases and rural retreats
Future development includes expansion throughout Scotland, with a continued focus on providing exceptional service to both guests and clients.
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Pop-up Hotels
Between June and September, Joivy manages buildings across the UK & Europe, repurposing them as short-term, seasonal hotels.
Purpose of the Role
This position is focused on:
- Welcoming guests
- Ensuring smooth guest check-ins and check-outs
- Addressing guest queries promptly and professionally to enhance overall satisfaction
- Prioritising excellent guest experiences: building trust and fostering repeat visits
Key communication channels include direct interaction, writing, Joivy’s communication platform, and phone.
Key Responsibilities
- Maintaining day-to-day operational excellence in hotel settings
- Reviewing and monitoring daily arrivals list for special requests by guests
- Ensuring all keys/cards are ready for arrivals
- Reconciling keys/cards post-departure and reporting missing items
- Collaborating with housekeeping team to equip rooms for guest arrivals
- Assisting the maintenance team by reporting issues pre-stay, during, and post-guest departures
- Managing guest communication:
- Responding to inquiries sent via guest messages and reviews (across multiple platforms)
- Conducting room checks to uphold the status, cleanliness, and readiness of all guest rooms before arrivals
- Ensuring adherence to Health & Safety Policies via frequent checks in communal spaces
- Assuming role of Fire Marshall, including responding appropriately to fire alarm activations
- Occasionally supporting housekeeping team with duties
- Providing high-level customer service to all guests entering our properties.
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Required Skills and Qualifications
- Experience in hospitality or customer service (operative focus on providing exceptional guest services).
- Demonstrated ability to solve problems and deliver outstanding customer service
- Fluent in English (C1 level, written and spoken) (Multilingual skills is a plus!).
Contract & Compensation
- Fixed-term contract, operating at 40 hours per week (during Joivy’s hotel operating period)
- Hourly rate: £13.50
- Annual entitlements: 33 days, including Bank Holidays (equivalent of full-time annual leave entitlement)
Disclaimer: Joivy champions Diversity, Inclusion, Equity, and Belonging. All stages of the hiring process fully align with these values.
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