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Front Desk Associate – WeWork
About WeWork
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no two days will be exactly the same, you’ll work at one of our beautiful locations during daytime hours to support our Community Management team.
Depending on your location, your role may involve:
- Supporting a variety of members from different backgrounds and industries, or
- Working with one of our Enterprise clients with technical, operational, or relationship-specific requirements.
Responsibilities
Your role encompasses a range of key tasks including (but not limited to):
Community Environment & Member Engagement
- Create a welcoming atmosphere for members and guests, including their pets!
- Greet everyone warmly and make them feel known and valued.
- Proactively learn member names, backgrounds, and needs to build strong relationships.
- Support member success stories and milestones with a personal touch.
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Front Desk Management
- Greet, register, and check in members and guests according to WeWork policies.
- Present a warm and engaging demeanour at all times.
- Handle key issuance/collection efficiently.
- Maintain a clean, organized front desk and notify members of food deliveries or packages.
- Provide clear orientations of the space to first-time visitors.
Supporting the Community Team
- Work closely with Community Associates, Leads, and Managers to execute daily operations.
- Demonstrate expertise in WeWork products/services by promoting relevant offerings.
Member Interaction & Service Excellence
- Answer member/guest questions knowledgeably and recommend tailored WeWork solutions.
- Explain policies and procedures with clarity.
- Know local business resources, including restaurants, catering, team outing venues, and logistics providers.
Building & Operations Support
- Handle mail and package processing (receiving, sorting, organizing).
- Maintain mailroom protocols and explain procedures to members.
- Monitor spaces for adjustments (e.g., trash removal, chair reset, pillow straightening).
- Restock amenities (treats, keycards, printers, etc.).
- Promptly respond to emergencies, escalate as necessary, and document incidents.
About You
We’re looking for passionate individuals who align with our values. Ideal candidates preferably meet:
✅ Love interacting with people and connecting with diverse backgrounds. ✅ Are natural hosts, with great people skills and a brand-friendly presence. ✅ Gain a sense of fulfillment from helping others. ✅ Excels in teamwork and embraces hands-on tasks. ✅ Can multitask effectively while keeping member needs the priority. ✅ Has hospitality/retail or customer service experience (but not required). ✅ Demonstrates strong written and spoken communication skills. ✅ Comfortable and efficient with basic computer systems. ✅ Shows integrity, accountability, and trustworthiness, plus collaborative spirit. ✅heartens WeWork’s mission and values—love working with Purpose! ✅ High school diploma or equivalent (preferred but not mandatory).
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Life at WeWork
Being a WeWorker goes beyond a job title—it’s a collaborative culture fueled by curiosity, practicality, and shared purpose. Here, you’ll team up with bold dreamers, count on an inclusive community for inspiration, and completely redefine how work and connection thrive.
Our Employee Community Groups (and ambitious global projects) need your curiosity and input. We believe brave ideas lead to exceptional outcomes—together.
You’ll discover a workplace where every perspective matters. Because at WeWork, we’re building an unmatched future of work.
Ready to join us? We’d love to meet you!
*(Note: Enterprise roles may require specific operational and scheduling adjustments.)
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