Four Seasons Hotels and Resorts
Front Desk Intern (6 Months Fixed Term)
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Front Desk Intern – Four Seasons Hotel London at Tower Bridge
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in:
- Recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would wish to be treated.
- Creating impressions that last for a lifetime.
- A belief that life is richer when we truly connect to the people and world around us.
About the Location
Situated in the heart of London, Four Seasons Hotel London at Tower Bridge offers unparalleled views and access to the city’s historic and contemporary landscapes. This iconic five-star hotel features:
- 100 rooms (plus numerous residential apartments, including 31 in a FS transient rental program)
- Luxurious amenities, including a stunning destination spa with eight treatment rooms, a hammam, steam, sauna, swimming pool, and a vitality pool
- Meal options: Mei Ume (Chinese/Japanese cuisine) and Rotunda (all-day dining, afternoon tea & bar)
- Historical significance, including hosting the inaugural United Nations Reception in its ballroom
- Five meeting rooms and five-star service standards
Located just steps from the Tower of London & Tower Bridge, offering unparalleled city access.
Job Title: Front Desk Intern
Location: Four Seasons Hotel London at Tower Bridge Contract type: 6-month fixed term Working hours: 40 hours per week (five days out of seven, including evenings, weekends, and public holidays) Salary: £36,500 annual package (inclusive of base salary and service charge)
About the Role
Four Seasons believes that exceptional guest experiences begin with a warm welcome and leave a lasting impression. This Front Desk Internship at Tower Bridge offers a hands-on opportunity to gain real-world experience in Luxury Hospitality at one of London’s most iconic hotels.
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- Designed for: Aspiring hospitality professionals, students, or individuals looking to start or advance their career in hotels with no prior experience required.
- Focus: Offering real exposure to Front Office operations – from seamless guest interactions to day-to-day operational delivery.
- Outcome: Build foundational skills, gain confidence, and deepen your passion for delivering au 목록 outstanding hospitality service.
Responsibilities
As a Front Desk Intern, you will play a key role in ensuring exceptional guest experiences by:
- Assisting with check-in and check-out procedures, ensuring smooth transitions for guests.
- Setting the tone: Providing a warm, professional, and confident first impression to the hotel and its guests.
- Promptly addressing guest inquiries, requests, and feedback to ensure their stay exceeds expectations.
- Contributing to core Front Desk operations, including accurate record-keeping and information management.
- Collaborating with the Front Office team to support smooth service delivery and guest satisfaction.
- Helping foster a positive, welcoming environment for every guest who visits.
Requirements
We’re looking for individuals who:
- Have strong communication skills and build confidence in guest interaction.
- Are a hospitality student or someone passionate about starting a career in luxury hotels.
- Possess excellent attention to detail and strong organisational skills.
- Can multitask effectively and remain composed under pressure.
- Exhibit a Positive attitude and genuine passion for guest experience.
- Are flexible to work diverse shifts, including evenings, weekends, and public holidays.
- Hold the Right to Work in the UK.
No prior hotel experience necessary – full training will be provided!
What to Expect
Career development with a globally renowned brand:
- Join a supportive team dedicated to your growth within the Four Seasons ecosystem.
- Training and professional development opportunities tailored for career progression.
- Access to internal promotion pathways across London and the global Four Seasons portfolio.
- Continuous feedback to help refine skills and advance professionally.
Worklife:
- 40-hour structured schedule (five days per week).
- 6-month commitment for a meaningful immersion in hospitality.
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Benefits
At Four Seasons Hotel London at Tower Bridge, we invest in our employees to foster long-term success:
✅ Competitive compensation: £36,500 annual package (includes base salary + service charge). ✅ Flexibility with Wagestream for flexible pay. ✅ Career development: Structured on-the-job training and clear pathways. ✅ Internal progression opportunities across London and globally. ✅ Working environment:
- Welcoming open-door culture.
- Team collaboration and mentorship.
✅ Holiday entitlement increasing with service up to 33 days per year. ✅ Wellbeing Support:
- Up to two paid Wellness Days per year.
- Company Sick Pay increasing with length of service.
- Life insurance provided while on duty.
✅ Staff rewards:
- 50% off all services at Four Seasons UK Food & Beverage outlets for up to four guests.
- Complimentary meals in Pepys Cellar (staff cafeteria), open daily.
- Discounted Gym Membership with City's Leonardo Hotel.
- Bupa Dental Cover + MediCash healthcare plans.
✅ Professional support:
- Uniform provided from day one, plus complimentary dry cleaning.
- Employee recognition programs (monthly awards and events).
✅ Social & community perks:
- Annual themed team events.
- Regular charitable, sporting, and social activities to build camaraderie.
Join the Four Seasons Family
If you're passionate about hospitality and eager to take your first step into a luxury hotel environment, now is the time to learn, grow, and build a rewarding career with Four Seasons.
We look forward to receiving your application!
Notes
- All offers subject to satisfactory references, Right to Work checks, and role-specific compliance requirements.
- Four Seasons is an inclusive employer; applications from all backgrounds are welcomed and encouraged.
If you require adjustments during the recruitment process, please let us know. We aim to accommodate individual needs while maintaining our standards of excellence.
Fashioned with Four Seasons’ commitment to innovation and unmatched service, this role offers opportunities to craft a lifelong career in luxury hospitality. Look to the future with pride!
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