Client Services Executive

About the Role

Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for clients, visitors, and occupiers, both in person and over the phone.

As the face of the company, you will create an exceptional first impression by delivering outstanding customer service with professionalism and confidence. You will coordinate client requests, manage meeting room bookings, and provide audio-visual (AV) support to ensure the smooth day-to-day operation of our Client Floor at Cannon Place. You will also assist with room setups, moves, and layout changes to maintain a world-class client environment.

Key Responsibilities

• Deliver a five-star welcome to all visitors, occupiers, and clients.
• Provide refreshments and maintain a professional, welcoming reception area.
• Manage visitor registration in line with security procedures.
• Coordinate meeting room bookings using internal systems.
• Provide AV support for meetings and events (full training provided).
• Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing technology.
• Configure meeting room layouts, including Cabaret, Theatre, Boardroom, and Classroom styles, and manage room partitions.
• Answer telephone calls promptly and professionally, delivering a personalised customer experience.
• Respond to enquiries and resolve issues efficiently, escalating concerns where appropriate.
• Maintain high standards of cleanliness, presentation, and organisation across all client-facing areas.
• Carry out ad hoc tasks such as arranging deliveries, ordering flowers, and booking taxis.
• Complete administrative duties and maintain inventories of client floor equipment.
• Support the planning and delivery of internal and external events.
• Work flexibly to meet changing business and operational needs.