JAMES WILSON LIMITED
Front Gate House Officer
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Front Gate House Officer
Front Gate House Officer
Vacancy Reference: 4902
Contract Type: Permanent, Full Time
Location: Heathrow Vince
Hours:
- Full-time (4 on, 2 off)
- 10 hours per day
- Variable shifts
Salary: £14.20 per hour
About the Role
Front Gate House Officers ensure visitors, clients, and VIP guests are received professionally and securely, maintaining high standards of service at all times.
Key Responsibilities
Front Gate House Officers will be responsible for:
- Delivering a professional greeting to clients and visitors of the highest standard
- Ensuring safe working practices to protect the building, staff, and visitors
- Monitoring and managing the Windsor Suite car park and ensuring it operates efficiently
- Maintaining regular coordination with the doorperson and other security colleagues to protect security while upholding Heathrow VIP service levels
- Assisting in daily building operations, including the managing of the forecourt, entrances, and exits
- Ensuring the gate house is always staffed by appropriately trained security personnel
- Maintaining discretion and confidentiality in all tasks
- Supporting the VIP team to guarantee a seamless, stress-free service
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Benefits
Wilson James offers a variety of benefits to all employees:
- 5.6 weeks annual leave
- Lifestyle perks:
- Union assistance and financial advice
- Vouchers for shopping outlets and food retailers
- Employee referral scheme
- Learning & Development:
- Active promotion of progression and training
- eLearning courses, apprenticeships, and in-house training
- Health & Wellbeing:
- Life assurance scheme
- Access to mental health specialists
- Online GP service for employees and dependents
- Personal wellbeing and support resources
- 24/7 confidential helpline
- Discounts on hundreds of retail sites nationwide
- Cycle to Work scheme
Requirements
To be successful in this role, candidates must:
- Hold a valid SG/DS security licence (essential)
- Demonstrate exceptional customer service
- Exhibit the ability to think quickly and act decisively in emergencies or high-pressure situations
- Show reliability, including strict punctuality and attendance
- Be capable of working effectively in a team
- Be calm and confident when dealing with public demands
- Exhibit a clear understanding of equality and diversity principles and their impact on visitor needs
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Organisation Information
Wilson James is the UK’s leading managed services provider, specialising in:
- Security
- Construction logistics
- Aviation services
- Technology
With 5,000+ employees and clients across the entire UK, we drive safety, efficiency, and outstanding service. Join a dynamic workplace with diverse, engaged clients!
Equality, Diversity, and Inclusion
We are an equal opportunities employer and actively encourage applications from all backgrounds. Criminal convictions will be considered case-by-case, ensuring fairness and equality.
Learn about our commitment to Equality, Diversity & Inclusion here: Wilson James Sustainability Page
Internal Opportunities
At Wilson James, we believe in supporting career growth. If you're interested in exploring new roles, we encourage internal applicants to apply! Successful hires previously under TUPE conditions will be transferred to standard Wilson James terms.
Heathrow VIP – Windsor Suite, TW5 9LE, Hounslow, Middlesex.
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