Woolley & Co, Solicitors
Front Line Call Handler & Admin Assistant
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This is a part-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP.
Hours: 16 hours per week (4 mornings per week)
Salary: circa £20,000 – £23,000 per annum (on a pro-rated basis)
Location: Onsite
Main purpose of the role: To provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors as part of a small, supportive head office team.
Main responsibilities:
- Handle incoming calls from clients, solicitors, barristers, suppliers etc. to include filtering calls and handing over the call to other relevant members of staff, taking comprehensive messages and processing new enquiries via a case management system and distributing enquiries to lawyers
- Process and distribute new client enquiries received via web forms and emails
- Use excellent communications skills to provide a professional first impression of the business
- Provide administrative support to the Office Manager, lawyers and other members of the Head Office team
- Follow administrative procedures as explained by the Office Manager
- Scanning, photocopying and filing confidential documents
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Education and experience requirements
- Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential)
- Strong IT skills with the ability to use digital systems accurately and efficiently (essential)
- Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable)
- Good verbal and written communication skills
- Excellent attention to detail and good time management skills
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To apply for this role, email a copy of your CV with a covering letter explaining your relevant experience to natalie.judge@family-lawfirm.co.uk.
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