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Salary: £12.71 p/hr
Closing Date: 23/07/2026
Front of House
Join the NEC Group and be part of something extraordinary!
We are looking for confident, friendly people to join the Front of House team at our new live immersive, family-focused attraction, Peppa Pig Space Adventure. This is a fixed term role until November 2026.
About the Role
Our Front of House team are responsible for providing our customers with memorable experiences within our new immersive experience. Your duties will include supporting our actors within the FOH Duties of character chaperone, merch, photo, and admissions. You must be confident in dealing with customer queries and queue management.
Key Responsibilities
- Treat every guest as an individual, adapting engagement style to suit families, toddlers, children, and guests of all ages.
- Proactively approach families to offer help, information, tips, and personalised interactions to elevate their visit.
- Maintain strong product knowledge of all experiences, shows, interactive zones, and retail offerings to confidently answer questions and support guest decision-making.
- Manage attraction and interactive area queue lines efficiently, maintaining a high-energy, cheerful outlook always.
- Work across all operational areas daily (admissions, retail, and photo points) and uphold world-class service standards.
- Encourage participation in photo moments and responsibly upsell relevant experience bundles where appropriate.
- Maintain cleanliness, stock levels, and visual standards to ensure the attraction is “show ready” at all times.
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About You
You will be an energetic and reliable person who thrives in a fast-paced, family-focused environment. Must be 18+.
Ideally, you will have:
- Experience in customer-facing roles. Previous experience in highly immersive and high-volume experiences desired but not essential.
- Strong communication skills, particularly when engaging young children
- A positive, guest-first mindset with strong professionalism and a genuine enthusiasm for customer service
- The ability to think on your feet to resolve issues on the spot
- Good organisation, managing bookings, waitlists, and guest flow efficiently.
- Confidence supporting the commercial offerings within the attraction.
- Cash handling experiences useful but not essential.
We believe in people to people (we are a people first business), love of difference (because embracing and celebrating difference brings our business to life) and being moment makers (memories are made here – so we make every moment matter).
What we offer
- A fun, supportive, and creative working environment
- £12.71 per hour
- Free onsite parking and lunch when working
- Pension matching up to 7% (and you can contribute more)
- Life Assurance, Private Medical Insurance and Healthcare Cash Plan
- Exclusive Discounts and many more great benefits
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The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.
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