Lucarelli Restaurants
Front of House
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Company Description
Lucarelli Restaurants offers a refined and authentic Italian dining experience at West Bromwich, with striking interior design and scenic canal views. The restaurant is known for its warm atmosphere, seasonal menus, and celebrated cuisine that appeals to a wide range of guests. It provides an inviting setting for business lunches, romantic evenings, and lively brunch gatherings. Team members join a guest-focused environment that values hospitality, quality, and memorable experiences.
Role Description
The Front of House role is a full-time, on-site position based in West Bromwich. This team member welcomes guests, manages reservations and seating, and ensures a smooth flow of service from arrival to departure.
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Daily Responsibilities
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- Providing attentive table service support
- Answering menu and venue questions
- Coordinating with kitchen and bar staff
- Handling payments accurately
The role also involves:
- Maintaining a clean and organized dining area
- Addressing guest needs promptly
- Upholding Lucarelli’s standards of hospitality and professionalism
Qualifications
- Candidates should possess strong interpersonal skills and interpersonal communication abilities to build rapport with diverse guests and colleagues.
- Candidates should possess clear and professional communication skills, including the ability to deliver concise verbal information and engaging presentations when needed.
- Candidates should possess excellent customer service skills to handle inquiries, resolve concerns, and create a welcoming, positive guest experience.
- Candidates should possess reliability in timekeeping, the ability to work flexible hours (including evenings and weekends), and strong attention to detail in a fast-paced environment.
- Candidates should possess teamwork skills, a professional and friendly demeanor, basic numeracy for handling payments, and prior hospitality or restaurant experience is beneficial.
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