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Front of House Assistant
Front of House Assistant – Watford Office
Are you passionate about delivering exceptional customer service and creating a welcoming environment for clients and colleagues alike? As a Front of House Assistant at VWV, you’ll be the face of our Watford office, providing a professional, friendly, and memorable experience for everyone who walks through our doors.
About the Role
As a Front of House Assistant, you’ll be the first point of contact for clients, visitors, and colleagues visiting our Watford office. Acting as a brand ambassador for VWV, you’ll play a key role in creating a positive first impression and ensuring every interaction reflects our commitment to outstanding service.
This is a varied and hands-on role, where no two days are the same. You’ll be responsible for:
- Welcoming visitors, managing meeting room bookings, preparing hospitality services, and supporting smooth office operations.
- Greeting clients, visitors, and colleagues with warmth and professionalism, ensuring everyone receives a five-star welcome.
- Managing meeting spaces, arranging refreshments, and maintaining clean, organised, and presentation-ready areas.
- Providing administrative and operational support, including:
- Processing deliveries
- Maintaining schedules and logbooks
- Updating data collection workbooks
- Assisting with office tasks
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This role requires flexibility, a proactive approach, and a genuine passion for delivering exceptional service. Working with a collaborative team, you’ll contribute to creating a welcoming and professional environment that leaves a lasting positive impression on every visitor.
About You
You’re a confident and approachable individual with:
- Previous reception or front-of-house experience (desirable)
- A genuine passion for customer service
- The ability to meet new people, take pride in your work, and go the extra mile to ensure visitors feel welcome and valued
You’ll demonstrate:
- Excellent communication skills and a professional manner
- The ability to manage multiple priorities effectively
- Strong teamwork skills and composure under pressure
- Comfort handling urgent tasks in a fast-paced environment
An essential working knowledge of Microsoft Office and email systems, along with fluent English (written and spoken), is required.
Above all, you must bring energy, enthusiasm, and a commitment to exceptional service in every interaction. A polished personal presentation and team-focused attitude will help you succeed in this role.
For further details on essential and desirable experience, refer to the attached job description.
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Where Will I Be Working?
Whilst VWV supports a hybrid working model, the Front of House Assistant role will require 100% office attendance due to business needs. You will be based in our Watford office, Monday to Friday.
Why Choose VWV?
We’re proud of our friendly and welcoming culture, where teamwork and collaboration are at the heart of everything we do. Here, there are no pigeon-holes or glass ceilings—just a relaxed yet professional environment where you can be yourself.
We offer a range of exciting benefits and are committed to creating an inclusive workplace that promotes and values diversity. Our goal is to foster an environment where everyone can reach their full potential.
If you need adjustments to support your application, please contact our recruiter—we’re happy to make the necessary accommodations.
For an insider’s perspective, watch our team video to hear what our colleagues say about working with VWV.
How to Apply
Simply click the "Apply Now" button and attach:
- Your CV
- A short covering letter explaining why this role is the right opportunity for you
Note: Recruitment agencies are requested not to send candidates. Unsolicited profiles will be treated as gifts.
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