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Are you passionate about delivering exceptional customer service and creating a welcoming environment for clients and colleagues alike?
As a Front of House Assistant at VWV, you'll be the face of our Watford office, providing a professional, friendly, and memorable experience for everyone who walks through our doors. If you thrive in a people-focused role and enjoy working in a fast-paced, professional environment, we'd love to hear from you.
About The Role
As a Front of House Assistant, you'll be the first point of contact for clients, visitors, and colleagues visiting our Watford office. Acting as a brand ambassador for VWV, you'll play a key role in creating a positive first impression and ensuring every interaction reflects our commitment to outstanding service.
This is a varied and hands-on role where no two days are the same. You'll be responsible for welcoming visitors, managing meeting room bookings, preparing hospitality services, and supporting the smooth day-to-day operation of the office. Working closely with colleagues across the firm, you'll help maintain a professional and welcoming environment while delivering a consistently high standard of customer care.
- Greet clients, visitors, and colleagues with warmth and professionalism, ensuring everyone receives a five-star welcome.
- Manage meeting room bookings, prepare meeting spaces to a high standard, arrange refreshments, and ensure all client-facing areas remain clean, organised, and presentation-ready throughout the day.
Alongside your front-of-house responsibilities, you'll provide administrative and operational support, including processing deliveries, maintaining schedules and logbooks, updating data collection workbooks, and assisting with a range of office tasks. You'll work closely with colleagues across the firm to ensure the office runs smoothly and efficiently, while proactively raising any concerns relating to processes, practices, or incidents where appropriate.
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This role requires flexibility, a proactive approach, and a genuine passion for delivering exceptional service. Working as part of a collaborative team, you'll contribute to creating a welcoming and professional environment that leaves a lasting positive impression on every visitor.
About You
You're a confident and approachable individual with previous reception or front-of-house experience and a genuine passion for customer service. You enjoy meeting new people, take pride in your work, and naturally go the extra mile to ensure visitors feel welcome and valued.
- You'll have excellent communication skills, a professional manner, and the ability to manage multiple priorities effectively.
- You work well as part of a team, remain calm under pressure, and are comfortable handling urgent tasks in a fast-paced environment.
A good working knowledge of Microsoft Office and email systems is essential, along with fluent written and spoken English. Most importantly, you'll bring energy, enthusiasm, and a commitment to delivering exceptional service in every interaction. Excellent personal presentation and a positive, team-focused attitude will help you succeed in this role.
For more details of the essential and desirable experience we're looking for, please click on the attached job description link.
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Where Will I Be Working?
Whilst as a firm we do offer a hybrid working model, there are some roles that require 100% office attendance due to business need. As a Front of House Assistant, you will be expected to be based in our Watford office Monday - Friday.
Why Choose Us?
There are so many reasons to stop and explore us further. We're known for our friendly and welcoming culture where teamwork and collaboration is key. There's no pigeon-holing or glass ceilings here, just a professional yet relaxed culture where you can be yourself. We invite you to watch this short video on the right-hand side to see what our own people have to say about us.
Here at VWV, we can offer an exciting array of benefits and are passionate about creating an inclusive workplace that promotes and values diversity. We're striving to create an environment where everyone, regardless of background, can reach their full potential. If you require any special adjustments to be made in order to be considered for this vacancy, please call our recruiter as we're happy to make the necessary adjustments and allowances.
How To Apply?
All you need to do is click on the 'Apply Now' button to attach your CV and a short covering letter explaining why you think this role is the opportunity for you.
Recruitment Agencies
We're in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. We politely request therefore that you do not send candidates through. Any named or anonymised profile or CV sent to us will be deemed an unsolicited approach and treated as a gift.
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