Browne Jacobson
Front of House Assistant - Cardiff
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Job Description
We're looking for a Front of House Assistant to deliver exceptional client service and be the first impression of Browne Jacobson for our clients and stakeholders.
The role
As a Front of House Assistant, you'll be a key member of our Client & Marketing department, working within a team that spans Business Development, Bids, Marketing, Client Relationships, Events & Front of House. The Front of House team are frequently the first impression of the wider business and its values for stakeholders and clients alike, making this a role where your warmth, professionalism, and attention to detail truly matter.
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Based in our Cardiff office, this is a full-time role working a typical 8-hour shift pattern (including a break) between 8am and 6pm, with occasional morning or evening cover for meetings and events within the hours of 7am–11pm.
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What You'll Be Doing
- Meeting and greeting all visitors upon arrival and delivering exceptional client service — acting as the face of Browne Jacobson whilst handling queries and requests in person, by telephone, and by email.
- Supporting the organisation and delivery of meetings and events, including setting up and restoring meeting rooms to brand standards, serving food and beverage requirements, and ensuring everything runs seamlessly from start to finish.
- Providing operational and technical support — ensuring AV/VC equipment is set up and in working order, placing orders for stock, stationery and catering, and reporting and resolving any building, cleaning or security issues.
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