Front of House Complex Supervisor (Permanent)

Salary: £13.95 per hour

Hours: 40 hours per week

About Cofton

Nestled along the stunning South Devon coastline, Cofton Holidays is a family-owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences—and that starts with our dedicated, skilled team.

The Role

We’re currently looking for an enthusiastic and reliable individual to join our Food & Beverage Team as a Front of House Complex Supervisor.

The Front of House Complex Supervisor will oversee the day-to-day operations at our food and bars - Amelia's Café, The Warren Bar, The Swan Pub and The Pizza Kitchen. The main goal of a Front of House Supervisor is to assist the Front of House Manager and/or Head of Department to ensure every Team member is performing to the best of their ability while conforming to company policy, procedures and goals.

Responsibilities

• Ensure each bar is set up for service with correct stock, equipment, and cleanliness.
• Maintain high standards of hygiene and organisation across all bar areas.
• Understand and comply with licensing regulations and the venues to serve alcoholic beverages.
• Ensure the Weights and Measures Act and Trade Descriptions Act are always adhered to.
• Undertake any necessary training as deemed necessary by management.
• Support the FOH Manager in the day-to-day running of the bars and restaurants.
• Troubleshoot operational issues to ensure smooth service.
• Assist with checking incoming deliveries, noting any shortages/discrepancies.
• Assist with effective rotation of stock using the F.I.F.O method and notify the Front of House Manager of any stock shortages.
• Assist with the correct recording of wastage.
• Train FOH team on drink specifications, service standards, and upselling techniques.
• Deliver cocktail training sessions and ensure consistency in preparation and presentation.
• Provide ongoing coaching to upskill the team, focusing on guest engagement and product knowledge.
• Develop team confidence in wine knowledge and cocktail service.
• Assist the departmental manager with taking responsibility for security, keys and codes, following the Company keys and codes policy.
• Taking charge of day-to-day operations, from supervising team to managing customer interactions, guaranteeing a seamless and pleasant experience for all.
• Nurturing a positive and productive work environment, fostering teamwork and motivating our dedicated team members to achieve their potential.
• Be an ambassador of the Cofton Holidays brand, ensure that the business is always presented at its best.
• Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the business.
• Assist the departmental manager with preparing team rotas as and when required and the correct recording of holidays, attendance and team remuneration.