Rathbones
Front of House & Events Administrator
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Role Title: Front of House & Events Administrator
Division: Rathbones Investment Management
Location: Manchester
Contract: Permanent
Working pattern: On-site 5 days per week
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and coordination of room bookings for the Bristol office.
What you’ll be responsible for
- Provide a professional and efficient switchboard service.
- Act as the face and voice of the company, delivering service excellence to all clients.
- Meet and greet guests upon arrival.
- Liaise with clients and Investment Managers to ensure a seamless client experience.
- Manage office room bookings using Condeco.
- Arrange catering for clients as requested, ensuring high standards are maintained.
- Assist with clearing down meeting rooms and maintaining the presentation of client areas.
- Ensure cleanliness standards are upheld in the client kitchen and replenish stock as required.
- Support office services, including the processing and collection of post.
- Communicate effectively with departments across the wider group.
- Highlight any issues relating to Teams or Touchpoint that may impact client services.
- Take responsibility for ongoing professional development and continuous learning.
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- Strong communication skills and customer service experience.
- Delivering service excellence to all guests arriving at reception.
- Able to adapt to last-minute changes while communicating effectively with the team.
- Excellent time management skills, ensuring all scheduled meetings are fully prepared before client arrival.
- Consistently achieving objectives set by the Front of House Manager.
- Ability to work under pressure and adapt quickly to changing priorities.
- Confident communicator, comfortable engaging with stakeholders at all levels.
- Strong organisational skills with the ability to manage time effectively.
- Professional and capable of representing the company to a high standard.
- Competent in using Outlook and Microsoft Teams.
- Comfortable building rapport with both staff and clients while providing exceptional service
- Ability to work under pressure and adapt quickly to changing priorities.
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