BaxterStorey
Front of House General Assistant
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Front of House General Assistant
Benefits
- 28 days holiday (including bank holidays).
- Birthday off.
- 3 volunteering days.
- 3 days grandparent leave.
- 24 weeks’ enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeships opportunities for all experience levels.
- Pension and life insurance.
- Discounts via Perkbox app (high street shops, holidays, cinema).
- Wellbeing hub.
- Access to an employee assistance programme.
- Cycle to work scheme.
About the Role
Do you have a passion for genuine hospitality and impeccable service? Are you a collaborative team player, friendly, professional, and efficient? If yes, we'd love to hear from you!
At BaxterStorey, we believe every interaction is an opportunity to create a lasting impression. We’re seeking a General Assistant (Front of House) who thrives on exceeding expectations every day.
Key Responsibilities
We’re looking for passionate individuals on a zero-hour contract to support Match Day experiences in our bars and eateries, ensuring:
- Service:
- Serve food and beverages in a friendly, professional manner.
- Address guests’ needs and requests efficiently.
- Customer Service:
- Provide excellent service by anticipating and meeting guests’ needs.
- Answer questions and resolve concerns in a welcoming way.
- Teamwork:
- Collaborate with colleagues to ensure smooth operations.
- Contribute to creating an inclusive and safe working environment.
- Regulatory Compliance:
- Strict adherence to health and safety regulations.
- Follow food and catering service guidelines.
- Cleanliness:
- Maintain high cleanliness and hygiene standards in kitchens and dining areas.
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Requirements
To succeed in this role, you should have:
- A passion for food and/or customer service – ideas should light up when it comes to hospitality.
- Satisfaction in a collaborative, inclusive environment – thrive in teamwork.
- Ability to adapt and solve challenges confidently.
- Previous experience in the food service industry (not mandatory, but helpful).
- Basic knowledge of food safety and sanitation practices.
- Commitment to aligning with BaxterStorey’s core values.
About BaxterStorey
For nearly 20 years, we’ve shaped beautiful spaces, exciting menus, and our world-famous hospitality experiences across offices, stadiums, cathedrals, universities—and beyond. Our aim? To deliver exceptional service every time.
We’re always on the lookout for passionate talent to join us. Your journey at BaxterStorey is about creating a lasting hospitality legacy with opportunities for focused growth and training. At BaxterStorey, we live by the mantra that "better" is a daily habit—innovation, inclusion, and personal development sit at our heart.
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Our Values
- ALWAYS VISIONARY: Challenge the status quo, innovate, and set industry standards.
- Wholeheartedly Positive: Energise our teams and projects with positivity.
- FREEMش públicly Collaborative: Embrace differences to spark creativity in everything we do.
- FOREVER CONSCIOUS: Protect the planet, champion local communities, and lead with purpose.
Commitment to Diversity and Inclusion
We are firmly committed to equity, diversity, and inclusion (ED&I). Our vision is to foster a truly representative workforce where every employee feels valued.
Join us and contribute your unique perspective to our expanding family. Whether you meet every requirement or just have initiative—we want to hear from you!
🔹 Always proud to be an inclusive employer. 🔹 Candidates from all backgrounds are welcome. 🔹 Celebrates differences in age, ability, gender, sexual orientation, race, faith, and more.
Li Closing
Come be part of the food revolution—we’re looking for you!
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