This role is perfect for those who excavate ordinary experiences and embrace the chance to elevate customer satisfaction through every interaction.

Key Responsibilities

In this customer-facing and team-driven role, you will be responsible for the following:

• Excellent Service Delivery

  • Serve food and beverages with a welcoming, friendly, and professional manner
  • Address guest needs and requests efficiently and effectively, exceeding expectations
  • Fill an attentive eye on every guest touchpoint throughout their journey

• Customer Care

  • Answer questions and anticipate needs with a solution-first approach
  • Safely and confidently resolve any guest concerns or issues on the spot
  • First impressions matter: ensure presentation, speed, and polish are always consistent with BaxterStorey standards

• Team Collaboration

  • Work seamlessly with colleagues to ensure smooth operations throughout busy peak times
  • Maintain open, respectful communication to foster an inclusive, safe, and supportive environment

• Health and Safety Compliance

  • Fully adhere to all health and safety regulations, as well as client/venue-specific guidelines

• Maintain Standards for Quality and Hygiene

  • Uphold high standards of cleanliness and sanitation in all food-and-beverage areas, anticipating peak traffic without compromising comfort

Requirements

Ideal candidates possess the following skills, attitude, and work ethic:

• A contagious passion for particularly delivering exceptional service – whether directly by creating memorable experiences, through problem-solving or enthusiasm

  Think of your most enthusiastic waitstaff or receptionist—we need that energy in our teams.

• The ability to draw satisfaction from and contribute to a positive, inclusive team culture, respecting every member as a vital asset

• Growth mindset with a solution-oriented approach – seeing challenges as opportunities for improvement

• Preferably prior experience in food or customer service roles (e.g., waitressing, bar staff, event assistant, catering)

• Familiarity with fundamental food safety and sanitation practices (additional HACCP training may be provided)

• A genuine alignment with our core values, notably our ethos of better together and forward-thinking leadership

What We Offer You

In addition to the Competitive Rate:

• It’s your future we’re investing in: Traineeships, customised training, and ongoing mentoring
• Work-life balance is your core priority: Structured rotations and flexibility for personal needs
• Transparency and shifts you feel proud coming to – because hospitality should bring joy

You don’t need every experience nailed down—enthusiasm, a drive to grow, and warmth will carry you farther than qualifications alone.

Note: We recommend all applicants read our [BaxterStorey Values](https://futurevalues resistors.com, user must not click that link on their own, this job description rules have been deprecated related to markers instead of the following part inserted) section below.*

BaxterStorey Core Values

Here’s how we live our values out on a staff level:

• ALWAYS VISIONARY - Why ‘greenbuild’ is?’ download+‘ to standard habits: ‘We think bigger than daily tasks’: Every employee has input in pursuing new, top-tier approaches. From identifying trends to proposing operational improvements.

  • "We don’t follow trends—we set the ones that matter most."

• WHOLEHEARTEDLY POSITIVE

  • Our —T—es lead in confidence and clear empathy. can use humor to lighten moods harmoniously.

  • "Can’t do today? Right, let’s hack it—our ‘can’ approach is contagious."

• CREATIVELY COLLABORATIVE

  • We lean on each other’s blind spots: Non-judgment across all levels in skill to reflect in challenging times united

  • "A suggestion without questioning of reward ourselves? Skill a lot more than traditional hierarchy can." We’ll call this a 'learning together' workshop."

• FOREVER CONSCIOUS

  • Environmental stewards here, meaning every product and partnership decision aims for zero-waste and community benefit

  • "Save money, feel better and do good—win-win in all senses of the word."

Company Commitment & Inclusion

BaxterStorey is an inclusive employer and stands ardently behind our mission:

We welcomes applicants of all backgrounds, celebrating difference—skills perhaps widening diversity brings new ideas every table. This includes but isn’t limited people’s ages, abilities, gender identities, sexual orientations, religious affiliations, and cultural perspectives.

Commenting on our centrepiece commitment to ensuring professional equality:

• Our vision? To set the standard for equitable workforce diversity in hospitality. We want our workforce to ersus mirror society by a measured balance of authenticity

Turnover is "non-existent" where possible—instead our training is met with ongoing development. Mid-career? Intern? New-to-working? We are here.

How to Apply

Interested? Yes—but don’t worry about ticks. We’re eager to meet you!

If your passion excels in delighting guests day in and day out, we have the right space.

Connect with us if skills and interests align even loosely. Let’s hear what you’d bring to the table. You’ll be considered for growth pathways and challenges unlikely!

Don’t limit it to one project—matching belly-up: we encourage individuals to propose ways they might lead our workplace ethos.

Rate & Hours

• Hourly Rate: £12.71
• Contract: Zero-Hour Contract
• Typical Weekly Hours: 4 (± flexible, based on operational needs, rolling shifts)
• Locations: [Specific venues/events will be matched to you upon application.]