Couchman Hanson Solicitors
Front of House Host & Branch Administrator
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Location: Haslemere
Reporting to: Practice Manager
Be the Face of Our Business
We are looking for a professional, friendly, and highly organised Front of House Host & Branch Administrator to join our team. This is a key role at the heart of our branch, responsible for creating an exceptional first impression for clients, visitors, and colleagues while ensuring the smooth day-to-day operation of the office.
More than a traditional reception position, this role is focused on delivering a first-class client experience through hospitality, relationship building, and a genuine commitment to helping people find solutions. We pride ourselves on our company values and our dedication to supporting clients, even when finding the right answer requires going the extra mile.
What You'll Be Doing
Client Experience & Front of House
- Welcome clients, visitors, and guests in a warm, professional, and engaging manner.
- Act as the first point of contact for all enquiries, creating a positive experience from arrival.
- Host clients during their visit, offering refreshments and escorting them to meeting rooms.
- Notify colleagues of visitor arrivals and assist with photocopying or document preparation when required.
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Reception & Branch Administration
- Ensure reception and client-facing areas remain clean, organised, and welcoming.
- Answer and direct incoming telephone calls and enquiries professionally.
- Manage meeting room bookings, setup, and readiness.
- Coordinate desk availability across the branch and support office resource planning.
- Ensure reception cover is maintained throughout business hours.
- Open, scan, date-stamp, and distribute incoming post.
- Manage outgoing mail, including franking and postal collections.
- Coordinate office supplies, equipment maintenance, and facilities services.
- Liaise with suppliers, including IT, telecoms, printing, and facilities providers.
- Arrange deliveries and courier services.
- Monitor and order stationery and office essentials.
- Archive closed files and maintain accurate records.
- Record initial client enquiries on the case management system.
- Process client payments and liaise with the finance team.
- Support marketing activities by assisting with branch window displays.
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About You
We're looking for someone who is:
- Passionate about delivering outstanding customer service.
- Friendly, approachable, and confident communicating with people at all levels.
- Highly organised with excellent attention to detail.
- Able to multitask and prioritise effectively in a busy environment.
- Professional, discreet, and trustworthy when handling sensitive information.
- Proactive, resourceful, and willing to take ownership of tasks.
- Comfortable using Microsoft Office and administrative systems.
- Interested in learning about the services we provide and supporting our clients effectively.
Why Join Us?
This is a fantastic opportunity to become an integral part of a professional and supportive team where client care sits at the heart of everything we do. You'll play a vital role in shaping client experiences while contributing to the smooth and efficient running of the branch.
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