Pret A Manger
Front of House Leader - Manchester Airport T3 Airside
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Front of House Leader – Full Time (35 hours per week)
Location: Manchester Airport, Terminal 3, Manchester M90 3NZ, GBR
About Pret
Pret here! We’re creators of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries. Every role—whether serving the perfect latte or leading a team—comes with incredible opportunities to grow and thrive. Together, we prioritise doing the right thing while scaling fast. Come join an exciting team on a journey of success!
Growing Good Things Pret nurtures ambitious, wonderful people (just like you!) to build confidence and skills toward their unique paths. The proof is in our numbers: 80% of our Managers—and 20% of our Support Centre teams (including CEO Pano)—started on the shop floor.
About the Role
As a Front of House Leader, you’ll be our in-shop champion—coaching, mentoring, and inspiring your team while keeping standards and spirits high. This role requires:
- Delivering exceptional customer service with a passion for exceptional service.
- Stepping into the fray when needed (e.g., training on coffee machines or hands-on metrics).
- Balancing leadership with team motivation—rolling up sleeves when shops get busy.
- Taking pride in attention to detail, from caffeine steadily interpreted to profit protection.
You’ll be the heartbeat of the shop, keeping customers happy, teams cohesive, and standards alive.
What You’ll Be Doing
- Leading with Purpose: Drive team performance, protect profits, and uphold amazing standards.
- Coaching & Growth: Empower your team through mentoring and skill development.
- Shopfloor Leadership: Rolling sleeves up when busy—whether training on barista equipment or balancing the books.
- Customer Champion: Create a joyful, warm Pret experience for every single customer.
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What We’re Looking For
Whether you’re a seasoned retail leader or someone generous with kindness and effort, these traits matter most:
- Panache for People: Bring warmth, authenticity, and a can-do spirit to every day.
- Service Passions: Our #1 stipulation? Absolute love for exceptional customer service.
- Joy in Small Acts: From free coffee giveaways to personalised smiles, you’ll embody our unique magic.
- Dynamic Drive: Passionate about growing your shop, your team, and yourself.
What We Offer
We reward loyalty, skill, and heart with benefits beyond basics:
Financial & Work-Specific Perks:
- Hourly rate: £15.80 (includes mystery shopper bonus).
- Early-shift boost: Earn an extra £5/hour for shifts 3–5 AM.
- Leave: 28 days annual leave (pro-rata for part-time).
- Pension.
- Life Assurance: Cover at 3x your annual salary.
Health & Wellbeing Support:
- Virtual GP access.
- Healthcare cash plan.
Eat, Relax, Reward:
- Free food/drink on shift.
- Club Pret Membership: 50% off shop purchases and 5 free Barista-made drinks/day when off-shift.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Career Growth:
- Individual development plans: Opportunities for workshops, personal growth, and internal transfers.
- Professional qualifications funded (e.g., Level 3 apprenticeships).
- Career advancement: Whether for a short stint or a long-term path, growth is guaranteed.
Culture & Community:
- Diversity, Equity & Belonging: A welcoming space for all backgrounds (women, disabled, neurodivergent, ethnic minorities, LGBTQ+ included).
- Purpose-driven work: Join The Pret Foundation—tackling homelessness, reducing food waste, and creating positive change in communities.
- Pace you love: Fast-paced, with variety—diverse skills and bold learning await.
Our Values
- Happy Teams ≈ Happy Customers
- Amazing Standards™️ Every Single Day
- Never Standing Still
- Doing The Right Thing™
The Interview Journey
We keep things simple: two stages for all roles:
- Phone screening (short intro chat).
- 60-minute shop-based interview with the GM and your team.
A note on accessibility: We welcome applications from underrepresented groups (women, disabled, neurodivergent, ethnic minorities/LGBTQ+/families). If you need adjustments or support at any stage, please contact our recruitment team—we’re here to make your experience inclusive!
❤️ Pret loves real people—please don’t rely on AI to submit your application. We’re excited to meet you! 🧁✈️
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