Pret A Manger
Front of House Leader - Newbury
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Front of House Leader
Role Overview
Full-time (35 hours per week)
Pret here! We’re proud makers of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries.
Whether you’re creating standout moments for customers with the perfect latte or propelling your team towards success, roles at Pret come with endless opportunities for growth. Together, we’re doing the right thing and growing fast – an inspiring chance to join the team!
Location: 93 Northbrook Street, Newbury RG14 1AA | GBR
About the Role
Growing Good Things At Pret, passionate, hardworking people (like you!) thrive, develop confidence and skills, and carve their unique path. Our success speaks for itself: 80%+ of our Managers and 20% of Support Centre teams (including our CEO, Pano) started as shop floor staff.
The Front of House Leader
Leaders, inspirers, and team drivers, our Front of House Leaders are pret’s in-shop champions – supporting, coaching and mentoring their teams.
Key Responsibilities:
- Maintenance of pret’s high standards and energetic workplace culture
- Upholding exceptional customer service to deliver an unforgettable pret experience
- Rolling up sleeves when shops are bustling—from coffee-making to managing numbers and spreadsheets
- Inspire and empower teams with a passion for growth and excellence
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About You
This is your moment to shine – showcasing authenticity, warmth, and initiative:
- Be kind, honest and generous: Bring your genuine self daily and uplift your atmosphere.
- Bring your passion: Share pret’s dedication to exceptional customer service.
- Spread joy every day: Small acts of kindness—like a complimentary coffee—make the pret difference.
- Proven leadership: Leading purpose drives team success, protects profit, and ensures satisfaction (through energy, standards and standards).
We Offer
Steady Salary & Flexibility
- Hourly rate starts at £15.10 (inclusive of mystery shopper bonus)
- £5/hour extra for shifts from 3–5am after training
Comprehensive Support
- 28 days’ annual leave (pro-rated for part-time roles)
- Pension scheme
- Life Assurance x 3x annual salary & virtual GP services
Health & Well-being
- Healthcare cash plan
- Free food and drinks during shifts
Pret’s Benefits
- Club Pret Membership – Enjoy:
- 50% off food at any Pret store
- 5 free Barista-made drinks daily
- Loyalty awards after 5, 10, 15, 20 years’ service
- Regular recognition for outstanding performance
Marketplace Discounts
Extensive deals on shopping, travel, fitness, dining, technology, and more.
Wellness perks
- Comfortable pair of shoes paid for on every shift
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Career Growth Opportunities
- Fully funded qualifications – e.g. Apprenticeships Level 3
- Open internal transfer routes
Pret’s Values & Culture
- Happy Teams = Happy Customers
- Amazing Standards Every Day
- Never Standing Still (continuous improvement mindset)
- Doing The Right Thing (both professionally and responsibly)
- Fast-paced, varied roles: build a versatile skillset and love the learning!
Community & Purpose
-ன்பึ participation in The Pret Foundation’s social initiatives (fighting homelessness, waste reduction, supporting communities)
Interview Journey
Pret’s application process follows structured steps:
- Phase 1: A phone screening
- Phase 2: A 60-minute in-shop interview with the General Manager and your team.
Who We Welcome
Everyone is valued at Pret, fostering diversity, inclusion and belonging. We actively encourage applications from:
- Women
- People with disabilities
- Neurodivergent individuals
- Ethnic minorities
- LGBTQ+ community members
Let us know: If you need adjustments/support during recruitment, we’re ready to accommodate—your experience matters.
"Pret isn’t a robot, so let’s meet you in person!" Note: Avoid AI application tools to connect genuinely with our team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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