Pret A Manger
Front of House Leader - Tottenham court road 252
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Front of House Leader
Full-Time, 35 Hours Per Week Location: Tottenham Court Road, 252 Tottenham Court Road, W1T 7RB, GBR
About Pret A Manger
Pret here! We’re proud makers of delicious food, organic coffee, and bold ideas, operating across 750+ shops in 20+ countries.
At Pret, you’ll play a vital role in shaping exceptional customer experiences—whether crafting the perfect latte or inspiring and leading your team. Every role unlocks immense growth opportunities as we build the future of food, together.
Fueling happiness and progress—one customer, one team at a time.
The Role: Front of House Leader
Pret’s front-of-house (FOH) leaders are the behind-the-scenes champions who uphold our high standards, drive team success, and ensure customers leave with smiles. You’ll:
- Lead and inspire: Coach and mentor your team, fostering a positive and productive shop environment.
- Standard protection: Ensure quality control across food, coffee, and customer service excellence.
- Roll up your sleeves: Support sales where needed (from barista duty to handling operations) while maintaining professionalism.
- Profit focus: Play a key part in shop efficiency, often engaging with figures and operational data to maximise performance.
- People first: Embed kindness, fairness, and enthusiasm in your interactions with colleagues and customers.
This isn’t just a job—it’s the role where our culture is shaped. You’ll thrive if you’re motivated by purpose, passion, and growth, with a penchant for turn-up-and-tackle attitude.
About You
This is your chance to make a tangible impact. Here’s what makes a perfect fit:
✔ Leadership with warmth – Believe in leading through genuine connection and passion, not hierarchy. ✔ Nine-to-five defier – Thrives in fast-paced environments with high energy and problem-solving agility. ✔ Pret pep talk – Forget bureaucracy; you’re here for real, hands-on results—but with a smile ready for every customer. ✔ Results-driven focus – Able to balance emotional intelligence with a proven eye for operational excellence. ✔ Pret can-do attitude – Apply what you’ve learned on the job—your previous retail experience is your classroom.
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While you’ve got the experience, we also have the right support to grow
Pret’s internal growth track is legendary:
- 80%+ of our Managers started as shop-floor team members.
- 20%+ of our Support Centre teams (including CEO Pano!) 몏 가리키unch careers here.
- Tailored pathways to progress – whether you’re ready for apprenticeships or leadership.
Why Join Pret?
Competitive Benefits
- £15.35/hour (inclusive of mystery shopper bonus)
- £5/hour pay boost for shifts between 3–5 AM
- 28 days annual leave (prorated if part-time)
- Marketing scheme – NO rush! We put you first, even if it’s just at the start.
- Life Assurance: 3x your annual salary
- Healthcare cash plan & virtual GP
- Free food & drink on duty
- Club Pret memberships: 50% off food + 5 FREE barista-blended drinks daily
- Service awards: £500+ vouchers at 5, 10, 15, 20 years
- Marketplace discounts: Fits for daily life, shopping, fitness, and tech
Personal & Professional Growth
- Fully funded apprenticeships (Level 3 & higher)
- Internal mobility: Rotate short-term into new challenge areas—your calling is unique to you.
- Diversity celebrates all: LGBTQ+, neurodiversity-friendly, and equality-driven commitments.
- Pace and growth: Our work keeps you challenged but never stagnant. You’ll be back every morning energised by change.
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Culture & Purpose
At Pret, we do things right—for our planet, our communities, and the women and men who power our mission. Through the Pret Foundation, we’re turning challenges into legacy:
- Reducing food waste in our own supply chain
- Fund educations and job opportunities for refugees
- Supported Over 3000+ families to exit homelessness since 2018
Pret’s Values
The principles that drive us every day:
- Happy Teams, Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing the Right Thing
The Interview Process
Quick, human, and centred on your real-life fit for the role.
Steps:
- Pre-meet phase: Phone screening ~30 mins.
- Shop visit: 60-minute conversation with your General Manager + the team.
No recruitment process is standardised—just respect for authenticity. AI is not your shortcut.
Please don’t use AI to generate your application – Pret is searching for you. Share your humanity—your quirks, passion, and potential.
Apply with Us
We can’t wait to welcome you to the Pret team.
P.S.:Equal Advertising. We encourage individuals from all backgrounds to apply, including but not limited to:
- Women, people with disabilities, LGBTQ+ communities, ethnic minorities, and neurodivergent talent.
Do you need support or adjustments during the recruitment process? Replying with this change request will be considered willingly.
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