Pret A Manger
Front of House Leader - Tottenham court road 252
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Front of House Leader – Full Time (35 Hours/Week)
About Pret
Pret is proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re crafting the perfect latte for customers or leading your team to success, your role comes with amazing opportunities to grow. Joining Pret means committing to doing the right thing while thriving in an exciting, fast-paced team.
Location: Tottenham Court Road (252 Tottenham Court Road, W1T 7RB, GBR)
About the Role
We’re looking for Front of House Leaders—inspiring team champions who:
- Mentor and coach staff
- Uphold Pret’s high standards to ensure happy teams and customers
- Step up during busy periods, helping with coffee machine tasks (with training) or handling operational aspects like finances and schedules
- Bring passion, kindness, and a genuine connection to work
"Growing Good Things": At Pret, 80%+ of our Managers—and even our CEO—started as shop floor employees. This role lets you develop skills, pursue career growth, and shape your unique path with us.
Responsibilities
Your key focus is driving team performance, protecting profit, and customer happiness through stellar service and energy.
What We’re Looking For
Pret’s Front of House Leaders embodies:
- Kind, honest, and generous—bringing warmth to every shift
- Passionate about customer service—sharing our mission for quality
- Joyful problem-solvers—finding ways to spread positivity (e.g., free coffee on the house for staff)
- Proven leadership— coaching staff, adapting to challenges, and delivering high standards in fast-paced environments
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Requirements
- Ability to lead with purpose—even in high-pressure moments
- A track record of mentoring others and fostering growth
Benefits & Perks
Core Benefits
- £15.35/hour (including mystery shopper bonus)
- Extra £5/hour for shifts between 3-5am
- 28 days’ annual leave (pro-rata for part-time)
- Full pension scheme & Life Assurance (3x annual salary)
- Virtual GP & healthcare cash plan
- Pay for outstanding service & performance (recognised at company level)
Lifestyle Perks (And That’s Just the Beginning!)
- Completely free meals & drinks while on shift
- Pret Club Membership (post-work only!) – 50% off food + 5 complimentary barista-made drinks daily
- Loyalty awards after 5, 10, 15 & 20 years
- Free comfortable shoes for-shift + access to exciting discounts (shopping, travel, fitness, dining, tech & more)
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Growth Opportunities
- Fully funded professional development (e.g., apprenticeships & internal transfers)
- Support for advancing via support centre roles or leadership tracks
Cultural Fit
- Diversity & belonging: Everyone’s welcome; Pret champions inclusion for underrepresented groups (including those with disabilities, neurodiversity, LGBTQ+, etc.).
- Purpose-driven— join a mission to reduce food waste and support communities through The Pret Foundation
- Pace & variety: Fast, dynamic workdays with diverse skill set exposure
Our Values
Pret is steered by these core principles:
- Happy Teams = Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing
The Interview Process
- Initial phone screening to get to know you
- In-store interview (60 mins) with the General Manager and team
"Let your real human self shine—no AI replacements for this stage!"
Where to Apply?
Applications from underrepresented groups are encouraged. If you need adjustments or support during the recruitment process, always let our team know—your comfort matters to us.
Pret—because great staff and great experiences go hand in hand. 🌟
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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