Valor Hospitality
Front of House Manager
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About the Role
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences.
As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism, and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby, and Nights. You will monitor guest satisfaction, drive departmental performance, and ensure brand standards are consistently achieved.
You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork, and continuous improvement. Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous.
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Responsibilities
- Oversee the day-to-day operation of the Front of House department.
- Monitor guest satisfaction and drive departmental performance.
- Ensure brand standards are consistently achieved.
- Lead and inspire the Front of House team.
- Motivate and develop your team, building a culture focused on service excellence, teamwork, and continuous improvement.
Requirements
- Previous experience within a hotel Front of House leadership role is essential.
- Experience using Opera Cloud would be advantageous.
Working Conditions
We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
Benefits
- Competitive rates of pay
- Exclusive discounts for you, your friends, and family
- Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals whilst on duty
- Access to high-street discounts on shops, experiences, and more
- Up to 40% savings through our Cycle to Work Scheme
- Generous refer-a-friend bonuses starting from £250
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Health and Wellbeing
- A calendar of wellbeing activities and initiatives throughout the year
- Access to our Employee Assistance Programme, offering free confidential support 24/7
- Healthcare Cash Plan options from just £5 per month
Career Growth
- Fully funded apprenticeship programmes
- Internal development programmes designed to support progression
- Monthly and annual service awards recognising your achievements
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation, or age.
About Us
Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.
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