Valor Hospitality Careers - UK
Front of House Manager
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Front of House Manager
Front of House Manager
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences.
About the Role
As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives:
- A warm welcome
- Outstanding service throughout their stay
You will be expected to lead with:
- Confidence
- Professionalism -Strong commercial focus
Your role is crucial in:
- Creating a positive and high-performing environment for both guests and colleagues.
Responsibilities
- Oversee the day-to-day operation of the Front of House department which includes:
- Reception
- Concierge
- Lobby
- Nights
- Monitor and enhance guest satisfaction
- Drive departmental performance
- Ensure brand standards are consistently achieved.
Leadership & Team Development
- Strong communicator who can:
- Motivate teams
- Develop areas for continuous improvement
- Foster a culture rooted in:
- Service excellence
- Teamwork
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Requirements
- Experience: Previous experience in a hotel Front of House leadership role is essential.
- Experience: Knowledge of working with Opera Cloud would be advantageous.
Working Conditions
- Open 7 days a week, 365 days a year
- Flexibility required for:
- Varied shifts, including evenings and weekends
- Shift patterns and contracted hours can be discussed at the interview stage.
Benefits
Career Development
- Nationally recognised apprentice programmes
- Comprehensive brand training and development opportunities
Competitive Compensation
- Exclusive discounts for:
- You, your friends, and family
- Team Member Rates:
- Rooms at UK hotels from as little as £30 Bed & Breakfast
- Discounts on dining, shopping, and other experiences
- 50% off dining in our restaurants and bars
- Free meals whilst on-duty
- Wellbeing Initiatives, Support & Rewards:
- Cycle to Work Scheme offering up to 40% savings for employees
- Refer-a-Friend bonuses ranging from £250
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Health & Wellbeing
- Annual calendar of wellness activities and programmes
- Employee Assistance Programme (EAP) for free, confidential worldwide support
- Healthcare Cash Plan options for just £5 per month
Long-term Growth
- Fully funded apprenticeship programmes
- Skill progression through internal development programmes
- Monthly and annual service awards recognising achievements
Company Values
We are an equal opportunities employer, welcoming applications from all suitably qualified candidates regardless of:
- Race
- Sex
- Disability
- Religion or belief
- Sexual orientation
- Age
About Us
Across the UK, we operate a varied portfolio of hotels under leading global brands. The company has ambitious plans for development and growth.
Ready to join us? Apply now!
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