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Front of House Manager – JCT600 Brooklands
Location
Leeds, West Yorkshire
Salary
Competitive plus bonus
The Front of House Manager is one of the most commercially important positions within our Aftersales operation, acting as the vital link between our customers, service teams, and financial objectives. Working with our fantastic luxury brands Aston Martin, Bentley, and Rolls-Royce Motor Cars.
About the Role
As a Front of House Manager, your day will include:
- Leading the customer-facing Aftersales team to deliver an exceptional ownership experience.
- Driving customer retention, commercial revenue, and departmental profitability.
- Setting daily priorities and monitoring team performance to achieve business objectives.
- Managing manufacturer Customer Satisfaction Index (CSI) programmes and ensuring compliance.
- Delivering outstanding customer service that strengthens loyalty and enhances brand perception.
- Working closely with the Head of Aftersales and Workshop Manager to ensure effective workshop loading and seamless communication.
- Identifying opportunities to improve operational efficiency and customer retention.
- Overseeing customer follow-up activity and resolving customer concerns professionally and efficiently.
- Protecting and enhancing the reputation of Aston Martin, Bentley, and Rolls-Royce Motor Cars through exceptional customer experiences.
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Requirements
Key Responsibilities
- Proven experience leading a customer-facing Aftersales or automotive service team.
- A strong focus on delivering exceptional customer service and building long-term customer relationships.
- Commercial awareness with the ability to drive revenue, profitability, and customer retention.
- Excellent leadership, coaching, and people management skills.
- Experience managing manufacturer [CSI] programmes and achieving customer satisfaction targets.
- Confidence in handling customer complaints and resolving issues effectively.
- A proactive, results-driven approach with a passion for continuous improvement.
- The ability to lead by example and maintain the highest standards of professionalism and brand representation.
Benefits
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays (increases to 36 days after 5 years, and 38 days after 10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: Foundation to advanced levels through brand partner training and exclusive leadership development.
- Colleague car purchase scheme and servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme – earn up to £1,000
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Why JCT600?
- We’ve spent over 80 years building a business that values its people and their careers.
- Consistently rated highly by colleagues for engagement and inclusivity.
- A commitment to your growth, reflected in our “Life at JCT600” philosophy and seven colleague commitments.
How to Apply
At JCT600, we believe in individuality – you’ll always be a name, never a number.Ready to drive your career forward? Click "Apply Now" and upload your CV.
Looking for future opportunities? Submit your CV directly here and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to inclusivity, we’re proud to be a Disability Confident employer. We work hard to make JCT600 feel like a home away from home, encouraging everyone to be their true selves while representing the communities we serve.
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