Locke Hotels
Front of House Manager
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Front of House Manager – Locke Cambridge & Hyatt Centric Cambridge
We are seeking an experienced and guest-focused Front of House Manager to lead our on-property Front of House and Guest Services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations.
The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence.
Introducing Locke
The stage is set for something different. We don’t run conventional hotels; we build places with character, intent, and style.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere—and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive.
Locke leads with bold expression; Cove by Locke refines that spirit into a quieter, more refined approach.
Guests come to rest, work, or escape. Comfort is a given—great beds, hot showers, genuine service. But we aim to create moments that feel unforgettable, bringing back the sense of joy that great hospitality can offer.
This is our vision—we’re on an exciting journey. Step on stage and play your part.
Key Responsibilities
Guest Experience & Service Leadership
- Champion a guest-first culture, ensuring every interaction reflects our brand personality and service standards
- Lead by example—be visible, hands-on, and approachable during peak times
- Resolve guest concerns with empathy, urgency, and creative solutions
- Maintain high standards of cleanliness, ambience, and first impressions in the lobby and front-of-house areas
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Operational Management
- Oversee daily front of house operations (reception, housekeeping, maintenance, and F&B where applicable)
- Manage room inventory, availability, and rate controls in collaboration with Revenue Management
- Ensure efficient check-in/check-out processes and smooth operational flow
- Maintain strong partnerships with Housekeeping and Maintenance to guarantee room readiness and quality
- Implement and monitor SOPs, ensuring brand and legal compliance
Team Leadership & Development
- Recruit, train, coach, and inspire the front of house team to deliver standout service
- Foster a positive, inclusive culture aligned with lifestyle hospitality
- Conduct regular performance reviews and support career growth
- Schedule, plan, and manage workforce budgets and payroll
Financial & Performance Driven
- Drive upselling, room categorisation, and non-room revenue opportunities
- Monitor departmental budgets while controlling costs without sacrificing guest experience
- Review daily, weekly, and monthly performance reports to identify opportunities
Systems, Technology & Compliance
- Oversee key systems (PMS, POS, payments, mobile guest platforms)
- Ensure health & safety compliance, data protection, and cash-handling procedures
- Identify technology-driven improvements for guest experience and team efficiency
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General Support & Exposure
- Flexibly support events, activations, and lifestyle programming
- Keep public areas clean, inviting, and aligned with our brand
- Maintain a supportive, inclusive team environment
- Adhere to all hotel policies, safety, and branding standards
Note: The above is not an exhaustive list. Additional duties may be assigned.
What Drives You?
- A passion for hotel operations and delivering exceptional guest experiences
- A natural leader with sharp communication, coaching, and problem-solving skills
- An energetic, adaptable presence—comfortable in fast-paced environments
- Ability to work under pressure and pivot with changing priorities
- Strong commercial awareness to influence rooms performance and revenue
Experience & Requirements
Proven Track Record
- Minimum 5 years in hotel operations, with at least 2 years in a managerial role
- Proven front of house leadership experience in lifestyle, boutique, or design-led hotels
- Familiarity with PMS, POS, and operational software
Culture & Mindset
We’re here to rethink what a modern lifestyle hotel can be. This demands pace, creativity, and people who thrive on purpose.
If you: ✔ Thrive in change and innovation ✔ Are driven by ideas and meaningful guest connections ✔ Value atmosphere, authenticity, and impact
then you’ll excel here. Skills can be taught; the right mindset can’t.
Change is the only constant here—we simply want forward-thinking individuals who are comfortable with growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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