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Front of House Manager : Award:Winning Luxury Hotel, Cotswolds
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Salary: A GBP 38,000 per annum + benefits
Full:Time Permanent
Are you a passionate hospitality professional with a talent for delivering exceptional guest experiences? We are seeking an experienced and inspiring Front of House Manager to lead the guest journey within an award:winning spa at one of the Cotswolds most prestigious hotels.
This is an exciting opportunity to join a luxury destination renowned for its outstanding service, tranquil spa facilities, and commitment to excellence.
As Front of House Manager, you will oversee the day:to:day operation of the spa reception and guest services team, ensuring every guest receives a warm welcome and a seamless, memorable experience from arrival to departure. You will lead by example, creating a positive and professional environment while maintaining the highest standards of service and presentation. Typical front:of:house leadership responsibilities include managing reception operations, guest service standards, team performance, training, scheduling, and handling guest feedback.
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Responsibilities
Lead, motivate and develop the Spa Reception and Front of House team. Deliver exceptional guest experiences, ensuring service exceeds expectations. Manage spa bookings, guest enquiries and daily reception operations. Handle guest feedback and resolve issues professionally and efficiently. Ensure all guest:facing areas are maintained to the highest standards. Monitor team performance and provide coaching, training and development. Work closely with the Spa Manager and wider hotel departments to ensure seamless operations. Assist in achieving departmental targets, revenue goals and guest satisfaction scores. Maintain accurate reporting, rota management and operational procedures.
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Requirements
Previous experience in a Front of House, Reception Management or Spa Management role within a hotel, spa or luxury hospitality setting. Strong leadership and people management skills. Outstanding communication and customer service abilities. A hands:on approach with excellent attention to detail. Experience managing guest complaints and service recovery. Ability to work effectively in a fast:paced environment. Flexible approach to working hours, including weekends and peak trading periods.
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