Uphold Culture & Standards

• Embody Topgolf’s core values—Fun, One Team, Excellence, Courage, and Caring—by setting a high bar in customer engagement and teamwork.
• Promote an uplifting work environment that energizes teams, ensuring every teammate feels valued and accountable.
• Provide clear direction for the FOH team, empowering creativity, addressing challenges with resilience, and fostering a culture where employees are equally customer-focused, and revenue-conscious.

Core Competencies for Success

These skills and behaviors are essential for leading our customer-obsessed environment:

Customer Focus

• Track guest satisfaction—collect input via surveys, chatting or halting play for quick feedback—and take immediate action to address needs.
• Hold team members accountable for standards set, consistently meeting or exceeding guest expectations.
• Spot weaknesses in added services (food sales, event planning, participation conversion) and address them proactively.
• Ensure your daily operations and behaviors demonstrate the most outstanding experience Topgolf has to offer.

Build Effective Teams

• Set priorities and roles upfront, ensuring clarity across the team and minimizing confusion.
• Develop high-impact coaching models—guide teammates to emulate industry-best hospitality practices.
• Recognize and build on individual strengths, fostering a collaborative environment where everyone shines.
• Promote and recognize efforts, from graciousness to tenacity, creating a strong sense of team spirit.

Drive Results

• Guide the team under high pressure, ensuring excellent execution during peak volumes, special events, and busy weekends.
• Lead with urgency—shift objectives demand focus; no distractions allowed.
• Leverage metrics, leverage local trends, and collaborate with revenue team to boost profitability and customer delight.
• Maintain standards when challenged, adapting seamlessly to unforeseen circumstances to keep service on point.

Communicates Effectively

• Adjust your style and message—guest communication vs team directness—so that guests feel personally engaged, while teammates know their expectations precisely.
• Encourage open dialogue among team members without the usual workplace barriers (e.g., constructive criticism).
• Listen actively, give clear answers, and correct miscommunications immediately to sustain smooth operations.

Qualifications & Requirements

Experience & Skills

• Proven 2+ years’ experience in decision-making leadership roles within restaurants, hotels, or high-volume entertainment venues, preferably as an Assistant General Manager or General Manager.
• Outstanding people-focused mindset—you drive accountability by fostering care and connection.
• First-rate service recovery skills—turning negatives into positives effortlessly, elevating guest loyalty every time.
• Knowledge of food safety sanitation, operations, payroll integration, conflict resolution, and revenue growth statistics.

Physical Requirements

This role is dynamic, fast-paced, and every day is different.

• Lifting and mobility: Ability to lift, carry, and rearrange objects up to 50 lbs (including grocery bags, equipment, cleaning tools).

• Prolonged standing and movement: Facility to sustain extended periods standing, walking, and engaging with guests on the floor—even while adhering to venue’s asset needs.

• Stamina: Pledge to consistent physical and mental engagement, navigating winding up and down stairs and shifting points of focus quickly.

• Weather-proof: Patience and stamina for outdoor work during all weather—optimum temperatures, showers, or blistering sunlight, year-round.

• Auditory awareness: Comfort ear-peeling through background noise, including music, chatter, or special venue conditions, to communicate effectively.

Sounds Like a Fit?

If you thrive on high energy, collaborative environments and love shaping guest satisfaction and team performance, Topgolf wants to meet you. Radically improving an operation requires a leader who mirrors these values. Apply today and take the first step in building something special.

Benefits

Every day, teammates bring their best game to the table. In return, Topgolf rewards you with:

• Free Play Pass (Inviting you to play on elevation units during off-hours for free)
• Discounted Food & Beverage (50% off menu)
• Health, Dental, Vision Coverage
• 401k Match (After 3 months)
• Mental Wellness Support (Free Headspace platform)
• SOAR, a program supporting personal and professional development
• Unlimited Learning & Career Growth Potential (On-site mentorships, leadership training, and mentorship opportunities)

Diversity & Compliance

Topgolf remains a global employer with zero tolerance for discrimination based on legally protected traits such as race, age, disability status, gender identity/expression, religion, national origin, sexual orientation, marital status, veteran status or genetic info. Under the "Americans With Disabilities Act," we’re happy to accommodate reasonable requests to ensure equal opportunity.

Topgolf adheres to the EEO guidelines and is located where illegal discrimination cannot occur or be tolerated.

E-Verify Note

Topgolf participates in E-Verify, allowing us to confirm work authorization. A qualified candidate whose application is successful will be required to complete the I-9 Forms and when eligible, we verify your authorization electronically.

EEO Statement & Agencies

Topgolf Is a global ”Affirmative Action-EEO Employer.” Our mission includes a zero-tolerance policy for discrimination of any kind—be it incivility, bullying, harassment, abuse, or misconduct. We also do not accept unsolicited agency candidates. Please do not forward such resumes to our website or staff. Any resumes received this way will be treated as Topgolf property and processed accordingly—in alignment with regulation, with no fee recovery for forwarded resumes.