PPHE Hotel Group
Front of House Manager
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Front of House Manager
At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. As a Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.
What You'll Get:
- Salary: Highly competitive
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
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What You'll Do:
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business targets are met
- Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
- You will be a passionate and highly motivated Leader with the ability to inspire your team and guide them to excellence.
- Be familiar with all operational standards and be available to cover roles during busy periods
- You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management.
- Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues
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Who We're Looking For:
- Previous Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
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