LGH Hotels Management Ltd
Front of House Manager
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Front of House Manager
Front Office Manager – Glasgow Argyle Hotel
Signature Collection by Best Western
The Opportunity
We are seeking an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check-in to check-out. This is a key leadership role where your presence, confidence, and people skills will directly influence guest perceptions and team performance.
Your leadership will set the tone—driving consistency, warmth, and efficiency. By fostering a culture of encouragement, clarity, and trust, you will empower your team to deliver exceptional, high-standard service tailored to every guest’s needs while ensuring seamless collaboration across departments.
Key Responsibilities
- Lead, motivate, and support the Front Office team to deliver a warm, consistent, and high-quality guest experience
- Oversee all front desk operations—including check-in, check-out, and billing—ensuring accuracy, efficiency, and calm under pressure
- Develop and maintain clear operational procedures, including inventory and supply management, to streamline daily workflows
- Foster strong cross-departmental collaboration to create a joined-up, seamless guest journey
- Review guest feedback and implement constructive improvements to enhance service quality
- Train, coach, and develop team members, ensuring they are confident, capable, and engaged
- Implement strategic initiatives to drive revenue growth, occupancy rates, and team wellbeing without compromising service standards
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Benefits
- Enviable employee discounts on bedroom rates across the Best Western hotel portfolio
- 24/7 Employee Assistance Programme – Ongoing support and advice for employees
- Refer-a-friend scheme (£500–£1,000 for successful referrals)
- Comprehensive hospital plan
- Online Health Portal and Eye Care benefits
- Extensive Employee Discount Schemes (groceries, fashion, travel, utilities, entertainment, and holidays)
- Pension scheme and Cycle to Work scheme (with Halfords partnership)
- Free meals while on duty
- Dynamic career progression within LGH Hotels Management’s 42+ hotel portfolio
Who Is This Role For?
This leadership opportunity is ideal for someone who:
✔ Is an experienced Front Office professional ready to lead with confidence, empathy, and clarity ✔ Thrives in fast-paced, guest-focused environments and excels under pressure ✔ Naturally supports and motivates teams, empowering colleagues to feel valued, secure, and capable ✔ Believes that exceptional guest service starts with a well-supported, engaged team ✔ Communicates clearly, positively, and professionally—even during challenges ✔ Takes pride in creating welcoming, well-run environments where both guests and staff feel valued ✔ Wants to make a meaningful impact by balancing operational excellence with genuine human connection
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If you are a strong leader with emotional intelligence and a passion for hospitality that prioritises people, this role offers the perfect platform to thrive, grow, and shape the guest experience.
The Hotel
Glasgow Argyle Hotel – A Signature Collection by Best Western
Blending modern architecture with historic charm, the Glasgow Argyle stands out on the skyline near the River Clyde, in the heart of Glasgow’s vibrant city centre.
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Prime location:
- Just seconds from M8 junction 19
- 300m from Anderston railway station
- Less than 1 mile from Glasgow Central & Queen Street train stations
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Rooms & Facilities:
- 141 bedrooms (including 16 family rooms and 12 self-catering studio apartments)
- 6 meeting rooms (capacity for up to 160 delegates)
- Indoor 15m pool, gym, and beauty treatment rooms
About Us
LGH Hotels Management
Join LGH Hotels Management, the UK’s leading hotel operator, with:
- A growing portfolio of 42 hotels nationwide, including flagship brands such as:
- Crowne Plaza
- Holiday Inn
- Best Western
- Prime locations in the UK, offering career growth in world-class hospitality
If you’re passionate about building exceptional experiences, deliver exceptional service, and contribute to an industry-leading team, we’d love to hear from you!
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