St. Luke's Hospice
Front of House Member
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About the role
We are recruiting a Front of House Member to join our hospitality team, supporting service for patients, staff and visitors and contributing to the opening team for our new Bistro, Seasons @ St. Luke’s by AnuragFoodStory, launching in Summer 2026. The role will help create a welcoming, inclusive environment for the local community and support high standards of customer care and hospitality. We welcome applications from people at all stages of their careers.
In this role you will:
- Welcome guests, patients, staff and visitors in a friendly and professional manner, providing an excellent customer experience at all times.
- Take food and drink orders, prepare and serve beverages and simple dishes following service procedures and portion controls.
- Operate tills, handle cash and card transactions accurately and maintain records in line with organisational procedures.
- Maintain dining and service areas to high standards of cleanliness and presentation, complying with food hygiene and safety requirements.
- Serve meals and beverages promptly, responding to special dietary or accessibility needs and communicating any clinical requirements to the kitchen or nursing teams.
- Support stock checking, unpacking deliveries, labelling and appropriate storage to minimise waste and control costs.
- Assist with setting up and clearing tables, replenishing displays and maintaining crockery, glassware and equipment in good condition.
- Provide information about menus, ingredients and allergen guidance and escalate any concerns following organisational policies.
- Work collaboratively with kitchen, clinical and domestic colleagues to ensure smooth service and timely meal delivery.
- Adhere to all organisational policies including health and safety, confidentiality and infection control procedures.
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The successful candidate will:
- Have previous experience in customer service, hospitality, catering or a similar public-facing role, or demonstrate a strong interest in beginning a career in hospitality.
- Be friendly, approachable and confident communicating with people from diverse backgrounds, including patients and visitors with additional needs.
- Demonstrate good numerical skills and the ability to handle transactions accurately.
- Have an awareness of food hygiene and safety; willingness to obtain a recognised food hygiene qualification (Level 2 Food Safety in Catering or equivalent) if not already held.
- Be organised, reliable and able to work effectively as part of a team in a busy environment.
- Be flexible with working patterns, including early starts, occasional evenings and weekends as required by service needs.
- Be able to carry out light manual handling and stand for periods during service; reasonable adjustments can be discussed where needed.
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Salary: £25,200 - £30,100 per annum (depending on experience)
Contract: Permanent
Hours: Full time, typical shifts will include 7:30am–3:30pm, 11:00am–7:00pm and occasional evenings and weekends as required.
Location: Thurrock Hospice
Right to work
Applicants must have the legal right to work in the UK. We are unable to sponsor work permits or visas.
Belonging, Equity, Diversity and Inclusion
We are committed to creating an inclusive workplace that values diversity. We welcome applications from people of all backgrounds and particularly encourage individuals from under-represented groups to apply. Adjustments can be made to support applicants with disabilities throughout the recruitment process.
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