Front of House Security Officer

Location: London Bridge SE1

Pay Rate: £14.80 per hour

Shift Pattern: 4 on 4 off mixture of days and nights.

Role Overview

We are looking for a professional and customer-focused Front of House Officer to join our team at a prestigious flagship building in the City of London. You will deliver an exceptional experience for staff, tenants, and visitors while maintaining a safe and secure environment. Working closely with security, facilities, cleaning, and catering teams, you will play a key role in providing outstanding customer service and supporting daily building operations.

Key Responsibilities

• Ensure that at all times you are correctly dressed in the appropriate uniform, in possession of relevant ID / SIA badges, have a signed out and tested radio.
• Attend the morning briefing/handover at the commencement and end of each shift.
• Control Access and Egress to the building by staff, contractors, and the general public providing assistance where needed and alerting the FCC of any potential or actual incidents.
• Plan for and provide escorts for VIP visitors, liaising with Shift Supervisor and Security Managers.
• Ensure the Main turnstile barriers are manned at all times.
• Be aware of protest and demonstration procedures and respond as per required.
• To actively take part in assisting staff, guests, and contractors, in regards to passing them information, giving direction, or responding to queries that are raised, to a professional standard.
• Complete the recording of all daily events via the DOB (Daily Occurrence Book/MyTag) at the Shift Supervisors/Controllers request.
• To make yourself fully conversant with the assignment instructions, post instructions, and any locally issued procedural updates.
• To complete all forms of Incident Reporting as required to the agreed levels of content and clarity.
• Ensure that correct time management is carried out in regards to the completion of all duty tasks prior to the end of the time period allocated to each post / patrol.
• To undertake all special projects and duties as required by the Manager(s), Shift Supervisor(s), Administrator, and Controllers.
• To ensure that client confidentiality is fully respected at all times, in relation to any client media (written, visual, electronic, or oral).
• The reporting and initial response to any Security or Health and Safety policy violations or potential violations, including making line management aware as soon as possible.
• Reporting immediately to the Shift Supervisor any action or inaction which compromises safety.
• Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
• Report missing, damaged, or unserviceable equipment to Operations Managers.
• Cooperate with Ward Security and the client so that the company can carry out its statutory duty under Health and Safety at Work Act 1974, and all relevant statutory provisions.
• Display your SIA licence at all times while on duty.
• Make enquiries and submit reports on incidents as instructed by the Site Management Team, Shift Supervisor, or Controller.
• Be aware of policy and procedures owned and changed from time to time by Ward Security.
• Be aware of policy and procedures owned and changed from time to time by the client.
• To positively participate in any staff welfare or development programmes.
• Carry out any other reasonable request as required by the Client/Site Management Team/Security Administrator or Shift Supervisor.
• The officer is expected to comply with and demonstrate a positive commitment to a high level in equal opportunities, occupational safety & health, performance development, customer service, professional presentation, and confidentiality throughout the course of their duties.
• This job description is not exhaustive, and you may be required to carry out duties other than those specified.
• This is a demanding site which requires officers to stand for extended periods of time (10hrs a day).