Ward Talent Team
Front of House Officer - SW1W 0SR
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Front of House Security Officer – London (SW1W 0SR)
We are seeking a professional, dependable, and customer-focused Front of House Security Officer to join our team in London.
About the Role
This role involves ensuring the safety, security, and welfare of our clients, visitors, and staff while delivering a welcoming, professional, and genuinely people-focused experience. Responsibilities include:
- Monitoring and patrolling the premises
- Managing access control and ensuring a secure environment
- Responding promptly to incidents with a proactive, calm attitude
- Maintaining a visible, reassuring presence to deter safety concerns
The ideal candidate will combine:
- Confidence and professionalism in high-visibility interactions
- Exceptional communication and customer care skills
- A proactive, solutions-focused mindset
- The ability to de-escalate conflicts (including youth antisocial behaviour) with training
Mandatory requirement: Valid SIA licence—CCTV experience is an asset.
Key Responsibilities
- Conduct scheduled patrols of private and shared spaces during shifts
- Open and close buildings and terraces while maintaining external security
- Provide courteous, efficient service to clients, visitors, and stakeholders
- Respond to emergencies or incidents (training provided on-site)
- Offer first aid support when required
- Work effectively under pressure with emotional intelligence
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Requirements
✅ Valid SIA licence (priority for those with CCTV credentials) ✅ Clean 5-year work history check ✅ Experience in a similar security or front-of-house role (additional value) ✅ Compliance with physical duties—long periods standing, comfortable during full uniform ✅ Customer-service excellence—friendly yet firm approach to diverse stakeholders
Details
- Role: Front of House Security Officer
- Location: SW1W 0SR, London (closest tube: Victoria)
- Hourly Rate: £14.49/hour
- Shift Pattern: 7 on (12hr shifts), 3 off → 7 on, 4 off (avg. 56 hours/week)
- Uniform provided
Benefits
We invest in your growth, wellness, and work-life balance through:
- Cycle to Work Salary Sacrifice Scheme
- Salary sacrifice support for SIA licensing
- Pension and Life Assurance Benefits
- Employee Referral Scheme
- Career progression via our:
- In-house Training Academy
- Leadership Development Programme
- eLearning platform
- 24/7 Employee Assistance Programme (EAP)
- Reward Membership (includes cinema discounts, gym, supermarket vouchers)
- Mental Health & Wellbeing Support
- Recognised MIND Workplace Wellbeing Silver Accreditation
- Inclusive Diversity Champion & International Inclusion Awards-winning culture
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Why Work With Us?
At Ward Security, we blend customer commitment with a support-driven, fair and positive workplace. We aspire to attract and retain the best talent, fostering a culture where:
- Everyone is valued for their unique contribution
- Gender equality, neurodiversity, and inclusive opportunities are prioritised
- Both clients and staff thrive together
As an equal opportunities employer, we celebrate differences that sharpen collaboration. No assumptions made—qualifications and attitude determine your success.
[Ready to join us?]
Ward Security is a pioneer in protecting UK businesses, offering:
Services
- CCTV security systems
- Guard dog security
- Keyholder services
- Property management
- Emergency response systems
Join a collaborative, values-driven team with over 1,500 members nationwide. “We look after our people; our people look after our clients.”—your contributions help us uphold that mission.
Ward Security – Security Solutions with a Human Face.
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Jessica, London
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