Front of House & Operations Coordinator

Reports To

Group Productions Operations Director

Who We Are

The Production Factory is a global production agency working across stills and film. We produce high-end visual content for fashion, luxury, beauty, lifestyle, and culture’s most forward-thinking brands, creatives, and agencies.

From concept to final delivery, we handle the full production journey — bringing ideas to life through thoughtful planning, expert production, and industry-leading post-production. Whether on set or in post, our teams work seamlessly to shape imagery and film that feels elevated, considered, and impactful across print, digital, social, and broadcast platforms.

Our integrated approach means production and post-production work hand in hand, ensuring creative consistency, technical excellence, and a smooth, collaborative process throughout. We partner closely with photographers, directors, stylists, and creative teams to support ambitious ideas and deliver exceptional results at every stage.

We have offices in London, New York, Miami, Mallorca, and Manchester, meaning we operate on a global platform. This allows us to connect brands with world-class production in the cities that shape culture.

The Production Factory is part of a Group including Big Sky Studios a 15 studio creative campus including studios for hire, equipment rental, set build and catering.

Role Overview

This role plays a key part in the smooth, day-to-day running of a busy production powerhouse. As the first point of contact for all visitors, including high-profile clients, the position represents the studio with a first-class, polished and welcoming presence.

It calls for someone who understands the fast-paced demands of the environment and is able to multitask confidently and keep operations moving efficiently. A professional, friendly manner is essential, helping every client feel supported and well looked after from the moment they arrive. Strong communication and exceptional customer service contribute directly to creating an outstanding experience.

Alongside front-of-house responsibilities, the role also provides valuable support to the wider Production and Operations teams, helping ensure this part of the business runs smoothly. This includes offering reliable operational and administrative support across the wider company group.

Key Responsibilities

Front of House

• Create a warm and welcoming reception and office space for clients & staff.
• Direct clients for meetings, logging clients and items in and out of the building, storing or giving parcels to the correct courier/clients.
• Manage all post and deliveries, including sorting and distributing incoming mail and packages, handling post office drop-offs and collections, and arranging couriers when required.
• Answer and address incoming phone calls in a timely and polite manner, clearly determining the purpose of the call, dealing with queries and providing correct information. Forwarding calls to the appropriate people.
• General office upkeep (including tidying, turning on lights, watering plants etc.)
• Organise gifts for staff and client birthdays, special occasions.
• General PA duties for company Directors as needed.
• Maintain kitchen, bathroom and office supplies.
• Meeting room set up, including conference video calls.
• Daily monitoring of the generic company email account, forwarding over relevant emails or responding as needed.
• Filing and allocating invoices for any Front of House purchases.
• Manage hard drive deliveries, allocation, storage and disposal.
• Oversee petty cash and bank runs for the production team as needed.