Brook Street
Front of House Receptionist
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Front of House Receptionist - Ross-shire (near Inverness)
We are seeking a friendly, professional and customer focused Front of House Receptionist to join our client's boutique hospitality team. As the first point of contact for guests, you will provide a warm welcome, manage reservations and enquiries, coordinate check-ins and check-outs, and ensure an exceptional guest experience at all times.
Job Responsibilities
- Greet visitors and clients in a friendly and professional manner, ensuring a positive first impression.
- Manage incoming calls, direct enquiries appropriately, and handle general correspondence efficiently.
- Maintain the reception area, ensuring it remains tidy, welcoming, and well-organised.
- Assist with administrative duties such as data entry, filing, and scheduling appointments.
- Coordinate with other departments to facilitate smooth daily operations.
- Handle incoming and outgoing mail and deliveries accurately.
- Support event organisation and logistical arrangements as required.
- Ensure compliance with health and safety policies within the reception area.
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Required Skills & Qualifications
- Previous experience in a reception or front-of-house role is preferred.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Professional and approachable demeanour with a customer-focused attitude.
- Ability to remain calm and efficient under pressure.
- Good attention to detail and accuracy in administrative tasks.
- Relevant certifications such as First Aid or Customer Service qualifications are advantageous.
- Strong interpersonal skills and the ability to work well within a team.
- Be flexible in work patterns, weekend work will be required as will early and late shifts. This is not Monday to Friday working.
- Due to the location of the role, a car driver is required.
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