Cushman & Wakefield
Front of House Receptionist
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Front of House Receptionist
Front of House Receptionist
Job Description
Essex
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
The firm is one of the largest commercial real estate services firms, with revenues of $10 billion across core services, including agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
The Front of House Receptionist is responsible for delivering a professional, welcoming, and efficient front-of-house service to all visitors, staff, and contractors. As the first point of contact, the role supports the day-to-day operation of reception, including:
- Visitor management
- Meeting room coordination
- General administrative duties
The recipient must ensure a consistently positive on-site experience.
Key Responsibilities
- Deliver day-to-day front-of-house services, ensuring a professional, welcoming, and efficient experience for all visitors, staff, and contractors
- Provide front desk support, including:
- Greeting visitors
- Managing enquiries
- Handling incoming calls and emails
- Manage meeting room bookings, setup, reset, and support to ensure spaces are prepared to the required standards
- Maintain cleanliness, presentation, and readiness of all reception and front-of-house areas
- Accurately record visitor and contractor details, ensuring compliance with site procedures
- Provide administrative support, including:
- Mail handling
- Deliveries
- General office tasks
- Assist with audiovisual (AV) setup and troubleshooting for meetings and events
- Coordinate with Facilities, Events, Housekeeping, and other teams to support site operations
- Respond promptly to requests and resolve queries using site knowledge and internal resources
- Provide local information and support to visitors, including directions and general assistance
- Support mailroom operations, including:
- Handling incoming and outgoing post as required
- Escalate issues and service concerns to the Lead Receptionist or management team as necessary
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Office Facilities & Service Support
- Ensure the consistent availability and presentation of snacks, beverages, and front-of-house amenities
- Support accessibility across the site, assisting individuals with specific requirements
- Manage postal and courier services (receipt, distribution, and collection), ensuring smooth operation
- Maintain positive working relationships with vendors to support service delivery and response times
Maintaining a Safe, Secure & Comfortable Environment
- Support the implementation of visitor management procedures, ensuring compliance with site protocols
- Communicate site rules and visitor requirements clearly upon arrival
- Monitor access control and ID badge usage, escalating any issues to security
- Ensure all building occupants follow visitor hosting procedures
- Support response to incidents by directing individuals to appropriate assistance, including medical support
Meeting & Collaboration Space Management
- Coordinate the booking of meeting rooms and collaboration spaces, ensuring reservations are confirmed
- Set up and prepare meeting rooms in line with user requirements
- Reset rooms after use to the required standard
- Provide meeting support, including:
- AV setup and basic troubleshooting assistance
- Respond promptly to requests during meetings and events, including refreshments and materials
Front-of-House Support
- Act as the first point of contact for occupants and visitors, providing:
- Information
- Assistance
- Deliver a professional, welcoming, and approachable front-of-house presence
- Respond to queries promptly and accurately using site knowledge and internal contacts
- Maintain awareness of site operations to support efficient issue resolution
Visitor Reception & Coordination
- Welcome and greet all visitors in a professional and courteous manner
- Coordinate with hosts ahead of visits to ensure a smooth check-in process
- Support the registration process, including:
- Issuing visitor passes
- Confirming attendance
- Anticipate visitor needs and support pre-arrival planning where possible
Relationship Management
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- Maintain positive working relationships with:
- Occupants
- Vendors
- Key stakeholders
- Support effective communication between teams for smooth day-to-day operations
Mailroom Duties (as required)
- Provide cover for the mailroom when necessary
- Sort and distribute incoming mail and deliveries in accordance with site protocols
- Arrange courier collections
- Process outgoing mail, including franking and documentation
- Liaise with building occupants to ensure timely and accurate mail services
Working Hours
- Alternating between:
- 7:30 AM – 4:30 PM
- 8:00 AM – 5:00 PM
Qualities and Personal Attributes
Essential
- Proven relevant experience (if no formal higher education)
- Knowledge of Health & Safety legislation relevant to the facilities management (FM) industry
- Experience in a customer-facing role (ideally within facilities or hospitality)
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confidence in working independently and taking initiative
- Proficient in Microsoft Office and other workplace systems
Desirable
- Knowledge of Health & Safety regulations relevant to facilities environments
- Previous experience handling executive-level stakeholders
Personal Attributes
- Professional and presentable at all times
- Friendly, approachable, and confident in dealing with people at all levels
- Proactive, reliable, and capable of managing a varied workload
- Calm under pressure with a solution-focused mindset
- Strong sense of responsibility and a team-player mentality
Equality, Diversity, and Inclusion
-
Cushman & Wakefield is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration without regard to:
- Ethnicity
- Gender
- Gender identity or expression
- Sexual orientation
- Age
- Disability
- Religion
- Marital status
- Any other legally protected characteristic
-
The firm is committed to building a diverse, inclusive, and barrier-free workplace.
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For any necessary accommodations during the hiring process, individuals with disabilities are invited to inform the Talent Acquisition Advisor upon contact.
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