Mitie Cleaning & Hygiene Services
Front Of House Security Team Leader
London
£19.00/hr
Posted 5 days ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Front of House Security Team Leader
Reporting to: Account Security Manager
£19.00/ph
Monday to Friday 10 hours a day
Qualifications
- Skills for Security trained & certificated (essential)
- SIA licensed (essential)
- First Aid trained & certificated (essential)
- ACT Awareness certified (desirable)
- IT literate (essential)
Previous Experience
- Corporate Customer Services background (essential)
- Customer Facing / Front of House skills
- Ability to use MS Windows and MS Office applications (essential)
- A sound understanding of electronic security Access Control & CCTV systems (essential)
Personal Skills
- Physically fit to fulfil active job role requirements
- Ability to lead and influence others, self-motivated, intuitive, and have attention to detail
- Ability to demonstrate a commitment to delivering a high-quality service in a uniformed role
- Ability to liaise with others at all levels including senior management and customers clients
- Ability to work within established procedures and contribute positively to any improvements
- Understand application of conflict management in support of conflict de-escalation and resolution
- Disciplined and Professional attitude
- Proficient in written and oral communication
- Computer literate and good administration skills
- Be familiar with the principles of the Health and Safety at Work etc. Act 1974 and maintaining Safe Working Practices aligned with The Bank's UK & Ireland Health & Safety policies
- To understand and comply and lead others to comply with Code of Conduct
- Work collaboratively with colleagues and supervisors.
- Excellent time keeping
- Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
- Operationally lead a Front of House (FoH) team at a leading global corporate organisation, acting as first line leadership to all incidents, their management and escalation procedures
- Develop and lead others deliver a first-class customer service relations with client staff, visitors, business partners, key stakeholders, including site security team
- Responsible for leading and coordinating the Front of House security team while maintaining a safe and secure environment
- Supervision of FoH security staff to include assigning daily duties, scheduling shifts, and monitoring of service delivery and performance to ensure essential coverage and adherence to security protocols
- Conduct supervisory administration of all routine tasks and operational procedures at all times and in times of emergency
- To work with other service partners to ensure that any equipment faults are reported quickly
- Regular 1-2-1 meetings to check objectives are being met with shift team and annual appraisal completion and review
- Deal effectively with absences, Return to Work, under performance and conduct of team
- Training and development: educating FoH security staff on policies, procedures, emergency response and correct use of security technology and equipment
- Access Control - overseeing verification of credentials for employees, visitors and contractors in order to maintain a secure premises
- Administrative duties including maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.
- To maintain and impart high level of knowledge of the Site Assignment Instructions and Emergency Procedures including - building lock downs, shelter in place, emergency evacuation and first aid response
- Flexibility is key to this role, requiring adaptability to changing schedules, locations, and operational needs including late evenings and weekends to ensure continuity of service beyond the standard business day, such as leading support to late-night client / employee events
- To react positively and professionally and lead others in support of security operations and emergency situations
- Complete satisfactory role probationary assessment as part of personal training and development plan
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operational Duties
- Lead a team to maintain a robust high visibility uniformed security posture in support of Denial/Deterring/Detecting crime - reassuring management, staff and visitors that the premises and facilities are safe and secure
- Supervise, monitor and control access, ensuring only authorised personnel are allowed on Bank's demise
- Oversee greeting and assisting staff, and visitors in a friendly and professional manner
- Provide directions, guidance, and information to individuals seeking assistance
- Work closely with the London Command Centre (LCC) and all security personnel to ensure seamless coordination and effective response to emergencies
- Complete incident reports and maintain accurate records of security-related activities
- Supervise and assist in the coordination of special events or functions, ensuring appropriate security measures are in place
- Ensuring maintenance of the highest standards of professionalism at all times
- To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
- To proactively lead team to monitor, observe building demise, recognising suspicious behaviour, threats and safety risk issues and to manage incidents accordingly
- To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
- Application of SCaN principles - Power of Hello, social media auditors and NPSA guidance commensurate with countering risk of Hostile Reconnaissance
- Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
- Ability to lead a team to support Emergency Response, including maintaining control, provide operational assistance, liaison, and coordination with emergency services
- Event coordination, attending meetings as main point of contact for event security, liaising with event hosts, catering and facilities
- Ability to support in LCC as controller role in times of unusual demand
- To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
- To maintain communications with Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
- We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
- Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
- Join our Mitie Team.
- Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
SIA Licensed
First Aid Trained
Customer Service
Access Control
CCTV Systems
Conflict Management
Leadership
Communication
IT Literacy
Health and Safety
Team Coordination
Emergency Response
Administration
Training
Security Protocols
Time Management
Location