TARKA Hotels
Front of House Supervisor
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Front of House Supervisor
Position reports to: Deputy & Food & Beverage (F&B) Manager
Location: TARKA Edinburgh Ltd, South St Andrew Street, Edinburgh (Some travel to other locations may be required occasionally)
Salary: £30,000 per annum
Hours: 40 hours per week
Job Purpose
We are seeking bright, energetic all-rounders who can take the lead on all guest-facing services within TARKA Edinburgh. Staff will work flexibly across reception, restaurant service, and the bar, allowing successful candidates to develop a broad range of hospitality skills.
This role is the face of the business, responsible for delivering attentive yet relaxed customer service. Duties include:
- Greeting guests in reception
- Assisting with check-ins
- Serving in the restaurant
- Clearing/setting tables
- Bar work
- Handling customer enquiries
- Guiding guests to ensure a professional and courteous experience when travelling in Edinburgh
With mentorship opportunities, this role is ideal for individuals who thrive in fast-paced environments. TARKA is a flagship new concept, and those who excel may receive rapid promotion to Supervisor roles, with further leadership growth as the company expands internationally.
Main Accountabilities
Customer Service
- Serve hotel and restaurant customers as required.
- Handle all requests and enquiries with a polite and relaxed demeanour.
- Provide guests with Edinburgh-related information and assist with special needs.
- Develop in-depth knowledge of food and beverage offerings to guide guests effectively.
- Coordinate with kitchen and bar staff to ensure timely order fulfilment and smooth workflows.
- Act as the first escalation point for customer complaints (in absence of F&B Manager/GM).
- Collect and relay guest feedback for continuous improvement.
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Operations
- Support Nanakai service flow, ensuring an efficient and profitable operating environment.
- Conduct opening/closing walkthroughs in TARKA and Nanakai areas.
- Verify completion of daily cleaning and maintenance tasks (in absence of the F&B Manager).
- Maintain updated logs, incident reports, and handover notes.
- Ensure all systems (Booking/PMS, EPOS, lifts, kitchen equipment, etc.) are operational.
- Log and triage maintenance issues, escalating urgent defects to the Maintenance Manager.
Team Leadership
- Ensure all staff are properly briefed and positioned before service begins.
- Address conduct issues, document incidents, and provide timely, sensitive feedback and training.
Health and Safety Compliance
- Adhere to all health and safety regulations, including hygiene and sanitation practices.
- Oversee team compliance with food handling, storage, and preparation standards (preventing cross-contamination).
- Lead Fire Walk drills.
- Serve as the evacuation leader during fires or emergencies.
- Maintain license compliance and monitor CCTV to respond to security incidents.
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Qualifications & Skills
- Preferred (but not essential): Previous customer service or hospitality experience.
- Excellent communication and interpersonal skills with a friendly, outgoing personality.
- Ability to collaborate effectively within a team.
- Strong multitasking skills for fast-paced environments.
- Attention to detail and positive attitude.
- Passionate about creating memorable guest experiences.
- Willingness to work flexibly across hotel, bar, and restaurant roles.
- Adaptable, enthusiastic, and open-minded (Edinburgh knowledge advantageous).
- Availability to work evenings, weekends, and holidays as necessary.
Benefits
- Bright Exchange – access to discounted consumer goods, gym memberships, and holiday packages.
- Generous staff, friends & family discounts.
- Meal entitlement while on shift.
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