Clermont Hotel Group
Front of House Team Leader
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Front of House Team Leader
**Front Office Supervisor – Thistle Marble Arch
Location: London (Oxford Street / Covent Garden) Contract: Full Time Payment Structure: Hourly Salary: £14.66 per hour + commission
The 4-star Thistle Marble Arch, situated near Oxford Street, a short walk from the West End and Hyde Park, offers 692 stylish and spacious bedrooms, cutting-edge technology, and 13 meeting rooms. Join a dynamic, vibrant team dedicated to delivering outstanding guest experiences.
About the Role
As a Front Office Supervisor, you’ll lead daily operations at the front desk, overseeing Check-in, Check-Out, and ensuring exceptional guest service. While familiarity with Opera Property Management Software (PMS) is advantageous, your passion for hospitality and commitment to personalised guest care will make the biggest impact.
You’ll thrill in fast-paced environments, anticipating needs before they arise, and resolving guest queries with calm efficiency. As a Natural leader, you’ll mentor your team, foster a supportive workplace, and elevate service standards through your approachable energy and collaborative approach.
Responsibilities
- Supervising daily front desk operations, ensuring seamless guest Check-in/Check-Out
- Guiding team members with knowledge-sharing, coaching, and leadership to enhance service quality
- Navigating guest enquiries proactively and resolving issues with speed and empathy
- Creating welcoming, memorable guest experiences that go beyond expectations
- Leading by example in a team-first culture, fostering inclusivity and motivation
- Collaborating with other departments to drive operational excellence
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Requirements
- Previous experience in a customer-facing or high-energy hospitality role
- A genuine passion for elevated guest experiences and a desire to constantly learn
- An approachable, warm personality that builds trust with both guests and staff
- Attention to detail, ensuring flawless service in every interaction
- Proven leadership skills, thriving in a role that involves mentoring and empowering teams
- Commitment to long-term growth in hospitality
Benefits & Support
Thistle’s dedication to your career satisfaction and well-being means:
People Promise
A comprehensive commitment to supporting your application, career development, and holistic wellbeing:
- Career progression through an award-winning Academy, with personalised development opportunities
- Monthly, quarterly, and annual recognition awards to honour achievements
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Your very own career expert that helps elevate your application to the next level.
Financial Wellbeing
- Wage stream: Advance access to earned salary via workplace solutions
- Exclusive discounts: Savings across retail, dining, hotels, and more (for you and your loved ones)
- Refer-a-friend scheme: Earn up to £1000 when colleagues join the team
- Interest-free loans, including season ticket loans to simplify commuting
Mental & Physical Wellbeing
- On-site Mental Health First Aiders available for support
- 24/7 Employee Assistance Programme (confidential, free counselling and advice)
- Be Well Platform: Online resources for fitness, wellness, and relaxation
- Gym membership discounts and a Cycle to Work Scheme
Community & Growth
- Inclusive social events and seasonal celebrations
- People Council: A platform for employee voices and input
- Paid volunteering days: Opportunities to give back to causes you care about
Our Commitment to Inclusion
“I belong here” is the bedrock of Clermont Hotel Group’s workplace culture. We proudly encourage applications from all backgrounds, identities, and experiences.
Ready to lead a team delivering warm, exceptional hospitality? Apply now!
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