The Inn Collection Group
Front of House Team Member
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Front of House Team Member
Perfect Pub Team Member – Coniston Inn
What makes a perfect pub? It’s great ales, delicious food, and an exceptional team creating a welcoming atmosphere—where every guest feels at home. If you thrive in hospitality, have a passion for service, and want to be part of a team that delivers outstanding experiences, we’d love you to join The Inn Collection Group at our stunning Coniston Inn.
About the Role
At The Inn Collection Group, we define the standard for modern public house hospitality. Our multi-award-winning pubs with rooms create unmatched experiences in some of the most breathtaking destinations in the North of England and Wales. Here, we thrive on our core values:
- Respect | Customer-focused | Warmth | Honesty
And we put these into action by ensuring Making People Happy is at the heart of everything we do.
Coniston Inn, set on the stunning shores of Coniston Water, is a classic Lakeland slate building offering sensational views of the lake and surrounding fells. Recently restored, it stands as a beautiful landmark, just a short walk from the tranquil waters—perfect for celebrating nature’s awe-inspiring beauty.
As a Front of House Member, you’ll be the first smile that greets every guest, creating an atmosphere where they feel truly welcome. Whether serving food, drinks, or simply making their visit unforgettable, your role is central to our success—and ours to yours.
This is where you’ll shine if:
✔ You love fast-paced, dynamic environments ✔ Your passion lies in customer service excellence ✔ You deliver exceptional experiences through enthusiasm and professionalism ✔ You connect with people—transforming strangers into valued guests and finding that perfect pub ambiance
No two days will be the same. You’ll be at the heart of the front line, where every interaction can vary from managing orders to recommending drinks, all while keeping the atmosphere lively and enjoyable for guests and the team.
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Role Responsibilities
- Give impeccable front-of-house service – welcome guests effortlessly, take orders, and deliver exceptional service
- Build and maintain a warm, friendly atmosphere – make every guest feel like a valued part of the community
- Operate across all service areas – serve food and drinks, manage tables, and ensure seamless dining experiences
- Promote key products and special drinks/proations – boost our can and food sales
- Help facilitate smooth operations – assist with table layouts, staffing support, and movement during busy times
- Embrace flexibility and adaptability – be ready for any shift requirement or service demand
- Uphold our values of warmth, respect, and honesty – set a positive tone that reflects our IRP Principles
What You’ll Get Back
We create great hospitality environments—but we also make sure our teams thrive. Welcome to our world of benefits and perks thatkeep integrity high and spirits high too!
- Paid Birthday Holiday – because we say thank you by gifting you experience.
- Lead-Inn Development Program – support to grow your skills to new heights.
- Paid Breaks Without Guilt – because rest is part of the hospitality package.
- 50% Off Food at Any of Our Inns – your go-to discount for all our creations.
- Budget Spring Getaway – stay at any of our Inns from £1 a night in January, February, and March.
- One-Third-Off Room Bookings – all year for infinite inspiration.
- Impulsive Escape-ups – £50 off same-day bookings for spur-of-the-moment adventures.
- 15% Bed & Breakfast Discounts for Family & Friends – share the love.
- 24/7 Confidential Support – through our Employee Assistance Programme.
- Tronc – where great service means tips for team and you.
- Give-inn Back – contribute to our impactful community initiatives.
- Earn Recognitions – part of the 2023 IRP Best Pub Employer at the Publican Awards.
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Requirements
- Warm, friendly demeanour – you’ll build rapport with guests effortlessly.
- Customer service experience preferred – but passion trumps prior work if you have the energy to roll up your sleeves!
- Flexible availability – including weekends, evenings, and bank holidays.
- Team player – because every role here needs support from its colleagues.
- Physical stamina – shifting dials, moving cutlery, cleaning tables, and carrying heavy items.
- Positive attitude – keeping morale and service high with determination.
- Und classificação 18+ – entrustment with responsible service.
Age-related pay rates apply for staff under the age of 21.
Why Join The Inn Collection Group?
We’re more than just the best pubs with rooms in the Lake District and beyond. We’re a community—a team that chooses to focus on every detail for gentle, happy moments. And we’re keen to find people who see our vision and want to be part of it.
So if you’re ready to thrive in a growing business where people, in every role, aren’t just serving but exceptional moments, let’s connect:
Apply now at: Join Conn Inn Application
“This role allowed Megan to explore a new location. Watch her journey to learn more about our front-of-house roles.”
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