Nuffield Health Newcastle Hospital
Front of House Team Member
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Front of House Team Member
Front of House Team Member / Receptionist
Location: Gosforth, Newcastle Contract: Permanent, Part-Time Hours: 14 hours per week Salary: Up to £26,707.20 per annum (pro rata)
About the Role
Our gym is looking for a welcoming and customer-focused individual to join our Front of House Team / Receptionist role. Your mission? To make every visitor feel valued and comfortable from the moment they step through our doors. You’ll deliver exceptional customer service while supporting the smooth operation of reception and café areas—ensuring a friendly, relaxing, and professional environment.
Confidence, empathy, and initiative are key. You’ll greet members, assist with queries, and provide a warm, helpful experience. Plus, as a member of our team, you’ll also support café operations with food and drink service.
This isn’t just a job—it’s a chance to feel supported, valued, and empowered in a role that contributes to one of the UK’s leading healthcare and fitness brands.
Responsibilities
You’ll assist in the smooth running of our gym by:
- Delivering exceptional customer service, graciously assisting visitors with queries and ensuring they feel welcome and valued.
- Supporting the reception and café areas, from greeting members to assisting with everyday tasks.
- Creating a welcoming, professional, and relaxed atmosphere for everyone who uses our facilities.
- Providing assistance over the phone and face-to-face with clarity, kindness, and efficiency.
- Helping the café team prepare and serve fresh, healthy, and nutritious food and drinks.
- Ensuring smooth operations during busy times while maintaining a high standard of interpersonal communication.
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Bonus: The role may require life-saving skills—you’ll need to swim to a high standard and be willing to undergo on-site Lifeguard training.
Requirements
We need you to bring:
- Exceptional customer service skills with a keen sense of empathy for all members.
- Confident and professional communication abilities—both verbally and in writing.
- A warm, welcoming demeanour that instantly puts visitors at ease.
- Basic computer skills, including proficiency in Microsoft Word and Excel.
- Teamwork and adaptability—flexible, proactive, and always willing to step up.
- High swimming ability (ongoing training is required to cover Lifeguard breaks).
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Fitness for Life
At Nuffield Health, we believe in caring for what matters to you. Working here means access to one of our leading benefits packages, including:
- A choice from fitness, lifestyle, health, and wellbeing rewards, such as:
- Free gym membership
- Health assessments & personal training
- Retail discounts
- Pension options (tax-efficient plans)
- A supportive workplace culture that emphasizes health, happiness, and work-life balance.
You’ll be helping those who visit our gym to feel their best, while making sure you feel valued and energised too.
Join Us Today Change someone’s day by joining Nuffield Health—apply now and take the first step towards creating the future you want.
Note: Applications are considered as they are received. Early closure of the role is possible in high-demand situations, so apply today to secure your spot.
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