Nuffield Health
Front of House Team Member (Bank)
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Front of House Team Member (Bank)
Front of House Team Member
Location: Plymouth Contract Type: Part-time, Ad-hoc (variable hours) Hourly Rate: £12.84 per hour
This role operates on a bank basis, meaning hours are flexible and dictated by business needs and your availability. Delivering exceptional first impressions is key—you’ll be the welcoming face of our gym, balancing warmth, empathy, and professionalism to ensure every member and visitor feels valued from the moment they arrive.
About the Role
Our Front of House Team Members play a fundamental role in shaping the customer experience. You’ll embody our friendly, proactive ethos while contributing to the smooth operation of reception and café services.
Key responsibilities include:
- Delivering exceptional customer service with confidence, handling queries with care and professionalism.
- Supporting the reception and café teams, ensuring a welcoming environment for members and visitors.
- Assisting the café team with preparing and serving fresh, healthy food and drinks.
- Assisting with lifeguarding duties, including swimming to a high standard and undergoing on-site training.
- Ensuring all interactions are friendly, relaxed, and built on a foundation of mutual respect.
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Requirements
- Excellent communication skills (both verbal and written), with the ability to engage compassionately with diverse individuals.
- Basic IT proficiency, including familiarity with Microsoft Word and Excel.
- Flexibility, motivation, and a proactive attitude—your initiative will set you apart.
- Proficiency in swimming (to cover lifeguard shifts, with optional training provided).
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Benefits
At Nuffield Health, we’re committed to your well-being and professional growth:
- Holiday entitlement in line with the Working Time Directive (standard UK law).
- Access to our pension scheme to help secure your financial future.
- Discounted gym membership for just £35.00 per month.
Why Apply?
If you thrive in customer-facing roles and are eager to bring positivity to a dynamic team, apply today! Our processes are efficient—applications are reviewed as they come in, and roles may close early if ample responses are received. Act quickly to secure your spot!
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