Airport Retail Enterprises (UK) Limited
Front of House Team Member
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Front of House Team Member
Front of House Team Member – UK Airport Food & Beverage
About the Role
We are a family-run UK business operating food and beverage outlets at UK airports, dedicated to delivering exceptional customer experiences. We are looking for committed, enthusiastic individuals to join our dynamic team.
As a Front of House Team Member, you’ll be a reliable, hardworking, and passionate team player, delivering exceptional customer service in a fast-paced environment. This is an hourly-paid role, with shifts potentially including early starts (e.g., 4 a.m.) or late finishes (e.g., after the last flight). No split or double shifts are required.
The Role
You’ll work closely with the back-of-house team to provide first-class table service, with a strong emphasis on hospitality and sales promotion.
Key Duties:
- Serving customers in a professional, friendly, and courteous manner, attending to any requests or concerns
- Maintaining a thorough knowledge of all food and beverage products available
- Ensuring a polished and welcoming front-of-house experience
- Assisting with controlling portions, adhering to hygiene standards, and sustaining service pace
Requirements
We’re looking for outgoing, engaging individuals who are passionate about food and beverages and committed to delivering first-rate hospitality.
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To Succeed in This Role, You’ll Have:
- A good level of general education, including English and Maths
- A willingness to learn around health and safety and food hygiene standards
- The ability to work under pressure and maintain high service standards
- A friendly, approachable personality and a strong customer focus
Please Note
Before starting, all successful candidates will be required to:
- Provide proof of their right to work in the UK
- Obtain an Airport Security ID Pass, which we will assist with. This requires:
- A valid passport
- A criminal record clearance
- Five years’ personal and employment references
If you meet these requirements and are passionate about joining our team, we’d love to hear from you!
Salary & Benefits
To recognise your hard work and commitment, we offer:
- Tronc system – Distribution of tips and gratuities via an elected troncmaster
- Cash gratuities at customers’ discretion
- NEST pension plan
- Free meals while on duty, selected from the Staff Duty Meal options
- Health & wellbeing cash plan, plus exclusive discounts and retailer perks
- Employee Assistance Programme – Immediate access to mental health and wellbeing support
- 28 days’ annual leave (including Bank Holiday closures), increasing by 1 day annually up to a maximum of 32 days
- Staff referral bonus scheme, rewarding recommendations that bring onboard successful candidates
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Equal Opportunities & Diversity at ARE Ltd
We believe that diversity and inclusivity enrich our team and enhance the ** remarkable experiences** we deliver to our customers. Our workplace is committed to:
- Fair, equitable treatment for all employees
- Promoting mental and physical health in the workplace
- Actively encouraging applications from:
- Individuals from disadvantaged socio-economic backgrounds
- Disabled persons
- LGBTQ+ community members
- Black, Asian, and Minority Ethnic (BAME) employees
- Those with lived experiences of discrimination
We embrace difference—proudly.
Accessibility & Adjustments
ARE Ltd is dedicated to making our recruitment process inclusive and accessible to all. If you require:
- Specific adjustments at any stage (interview, application, etc.)
- Reasonable accommodations to participate fairly
- Indication of your pronouns (e.g., she/her, they/them) for respectful communications
Please let us know—we’re happy to support your needs!
Ready to apply? Complete the process with confidence in a workplace that embraces you. 🚀
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