Scotsman Hospitality
Front of House Team Member (SPACE)
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About The Role
As a Front of House Team Member, you will work full-time as part of our reception team across either of our two St Andrews student accommodation properties, SPACE Student Accommodation and East Sands Student Accommodation.
This is a permanent role where you will be at the heart of the resident experience, acting as the first point of contact for residents, prospective residents, contractors and visitors. You will play an important role in creating a welcoming, professional and supportive environment while delivering the high standards of service expected across our properties.
Your responsibilities will include:
- Supporting residents with day-to-day queries
- Managing reception activities
- Overseeing the receipt and logging of parcels
- Conducting property viewings
- Supporting student sales and bookings
- Assisting with general administrative and operational tasks
- Providing support when unexpected or emergency situations arise, always prioritising the safety, wellbeing and experience of our residents
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We are looking for someone who genuinely enjoys working with people, delivers excellent customer service and can confidently manage a busy and varied reception environment. You will need to be organised, detail-oriented and comfortable managing multiple priorities while maintaining a friendly, professional and solutions-focused approach.
We’re Looking For Someone Who Is
- Friendly, confident and passionate about great customer service
- A strong communicator with a professional approach
- Organised, reliable and able to manage multiple priorities
- Proactive, solutions-focused and comfortable taking ownership
- Confident with IT and learning new systems
- Comfortable supporting sales, bookings and property viewings
- Calm and professional when handling challenging situations
- A strong team player with a positive, can-do attitude
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Previous experience in hospitality, reception, student accommodation or another customer-facing role is desirable.
What We Offer
- Competitive salary and benefits package
- A friendly and supportive work environment
- Opportunities for professional development and career growth through our Scotsman Steps Programme
- The chance to make a positive impact on the student experience in St Andrews
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- Access to the Scotsman Perks Benefits Portal
- Refer a Friend Scheme
Next Steps
If you think the role of Front of House Team Member is for you, apply now and one of our friendly team will be in touch.
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