IHG Hotels & Resorts
Front Office - Doorperson
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Door Person
At Kimpton Fitzroy London, we are looking for Door Person to join our In Concierge team.
About Us
A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?
Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays!
The Role
As a Door Person, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
The Doorperson has a significant influence on the guests' first impression of the hotel, therefore you need to be warm, friendly, and passionate about the hotel and local area as well. You will be required to be near the door to welcome guests as they come in and assist with carrying guest luggage when they are arriving or departing. It is vital you have a unique and outgoing personality, and you thrive when interacting with people. You require excellent communications skills, handling guests’ questions and concerns with speed and in a professional manner. You understand the impact that you and your role have on the overall guest experience. You will have previous front office experience in a hotel environment, knowledge of Opera or a similar PMS and be extremely knowledgeable on the local area and attractions.
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What We Offer
Do you think you have what it takes to be our Doorperson? If so, we’d love to hear from you.
We are committed to offer and provide our Door Person with a competitive salary and a large range of benefits.
Benefits
- £14.42 per hour (£29.993.60 annual salary) Plus great IHG perks
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
- Free meals on duty!
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Worldwide employee and friends & family hotel room
- Discounts off your supermarket shop, other shopping, and experiences through our portal!
- Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
- Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Most importantly, we’ll help you grow and develop you as an individual.
About Our Stay Human Project
Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!
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How to Apply
Please click ‘apply’ now!
Legal Requirements
You must meet the legal requirements to work in the UK.
About IHG
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
Equal Opportunities
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Final Thoughts
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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